Residential Collection Specialist
Waste Industries

Raleigh, North Carolina

Posted in Sales


Job Info


GFL is looking for a Collections Specialist to join our team in Raleigh, NC! The Collections Specialist will perform collection activity for Residential/Consumer accounts assigned. They will also provide excellent customer service to both internal and external clients.

Key Responsibilities:

  • Making debt collection calls on residential accounts.
  • Escalate unresolved issues to the collections supervisor as needed
  • Maintain detailed customer information on delinquent accounts including contact information
  • Process account cancellation on unpaid debt
  • Process account adjustments as needed for corrections
  • Conduct customer research for unresolved disputed issues
  • Research and process Unidentified payments
  • Meet or exceed objectives and collection goals
  • Ability to excel in fast paced environment
  • Conform in all respects with applicable federal, state and local laws, regulations, ordinances
  • Follow company polices, procedures and directives from supervisors/managers
  • Perform other duties and responsibilities as required or requested by management.
  • Operate standard office equipment (i.e., personal computer, facsimile, copy machine, etc.)
  • Working knowledge of Microsoft Office-Outlook, Word and Excel
  • Knowledge of AS400 software system and Soft Pak

Knowledge, Skills, Abilities and Competencies:
  • Associate's degree (AA) from two year College or technical school or equivalent combination of education and experience
  • Three to Five years experience in consumer collections, account receivable and customer service
  • Excellent customer service and phone skills
  • Ability to resolve customer complains and questions
  • Ability to effectively communicate with others verbally and in writing
  • Close attention to detail and good organizational skills
  • Good interpersonal skills.
  • Regularly required to sit and use hands and fingers.
  • Frequently required to talk, hear, stand and walk.
  • Visual requirements include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
  • Work in indoor office environment 100% of the time.
  • Noise level is usually moderate.

We thank you for your interest. Only those selected for an interview will be contacted.

GFL Environmental is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply. We seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences. GFL will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.



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