Reverse Mortgage Trainer
Liberty Reverse Mortgage

West Palm Beach, Florida

Posted in Financial Services


This job has expired.

Job Info


Job Description

The Reverse Mortgage Trainer is primarily responsible for the documentation, development and delivery of training and education material for Liberty Reverse Mortgage. Working within the training team the corporate trainer is responsible for onboarding new employees, providing sales training for the various sales channels and creating and delivering additional company trainings as needed. The corporate trainer is also responsible for analyzing and evaluating overall training needs, measuring the effectiveness of the training and working with department heads to identify training gaps and new training opportunities.

Job Functions and Responsibilities:

The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

  • Works with the Wholesale channel leadership to identify training needs and to create training solutions.
  • Oversees and creates an effective training program for all aspects of the organization. This includes product knowledge, new employee onboarding, compliance and technology training.
  • Monitors and evaluates training programs to ensure effectiveness.
  • Uses technology to create training efficiencies and to track participation and documented knowledge.
  • Creates online training classes for both internal and external audiences.
  • Works with the department leaders to document, communicate and improve the overall sales process based on targeted segment.
  • Evaluates processes to identify deficiencies and opportunities for improvement from training solutions.
  • Manage and lead the monthly Immersion training efforts as well as post Immersion sales training.
  • Provide continuing and ongoing education to constantly reinforce product, process and sales knowledge.
  • Create documentation and training programs as processes, regulations and procedures change.
  • Other training and sales efforts as needed and instructed by management.
QUALIFICATIONS:
  • Minimum of 5 years of training and education experience.
  • Mortgage experience or experience in a related field, such as financial services (reverse mortgage experience strongly preferred).
  • High proficiency in technology as it relates to maximizing training effectiveness. Ability to leverage technology to increase efficiencies and cost savings.
  • High energy and passion to create and lead training efforts.
  • Proficiency in one on one and group coaching and mentoring.
  • Proficiency in developing sales processes.
  • Proficiency working collaboratively with department leaders to provide support while not managing team members.
  • Ability to analyze data and make recommendations to senior leaders.
  • Proficiency in needs based, consultative sales strategies.
  • Excellent written and oral communication skills.
  • Ability to manage priorities.
  • Versatility, flexibility and a willingness to work within constantly changing priorities with enthusiasm.
  • Proficiency in Microsoft Office training software applications.
  • Must possess good judgment, leadership and business skills.
  • Ability to be a creative, flexible and innovative team player.


This job has expired.

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