Salesforce Administrator
Globe Life Inc.

McKinney, Texas

Posted in Insurance
26 days ago

Job Info

Reporting to the Salesforce Manager, the Salesforce Administrator will be a core part of the Salesforce Platform Development team. This position is a key functional staffer that builds configured solutions, performs process work in conjunction with automated systems and third-party applications. This position is responsible for the day-to-day aspects of maintaining environments, documentation, and complex integration components.

As a Salesforce Administrator, thorough knowledge of the Salesforce platform, its best practices, architecture and system integrations with other platforms are required. This person is a hands-on worker who will drive the creation of logical models and documentation, and to work with others to design and implement process and tools

Duties and Responsibilities:

  • Provide day to day end user support
  • Assist with training end users on the use of Salesforce
  • Improve and increase knowledge of Salesforce
  • Create and manage users, profiles, roles and permission sets, sharing rules, workflows and groups in Salesforce
  • Assist in developing reports, dashboards, and processes to continuously monitor data quality and integrity
  • Assist in data import/export/updates for managers and sales teams
  • Troubleshoot Salesforce issues and escalate as needed
  • Create training and user documentation, and maintain ongoing documentation processes as business needs evolve or features are added
  • Maintain data and system security and integrity in Salesforce
  • Perform regular system audits and prepare for major Salesforce and thirds party releases
  • Participate in Data Management activities including data quality, data accuracy, and data purging
  • Troubleshoot production issues and escalate issues as needed
  • Manage and maintain third party app logic
  • Proactively seek out and identify areas for improvement
  • Participate in release management and change management processes
  • Other duties as assigned by Salesforce Manager or Lead Administrator

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