Salesforce Business Systems Analyst
YETI Coolers, LLC

Job Info

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At YETI, we believe that time spent outdoors matters more than ever and our gear can make that time extraordinary. When you work here, you'll have the opportunity to create exceptional, meaningful work and problem solve with innovative team members by your side. Together, you'll help our customers get the high-quality gear they need to make the most of their adventures. We are BUILT FOR THE WILD™.

As the Business Systems Analyst supporting our Customer Experience Group (CEG) and Corporate Sales groups; you are a key member of the IT Enterprise Systems team, responsible for optimizing our Salesforce service and B2B Commerce systems. You will be responsible for designing, enhancing, and maintaining Salesforce and integrated systems for CEG, Corporate Sales and other key stakeholders across YETI.

Responsibilities:

• Able to troubleshoot systems related issues, an expert problem solver who is able to quickly and proactively identify and resolve issues and is able to independently conduct root cause analysis
• Prepare business process diagrams, requirements, and functional and technical specifications for optimizations of sales and customer service systems
• Effectively partner with internal and 3rd party service providers and consultants
• Build and execute test cases; document test results and obtain stakeholder approval for system enhancements
• Balance competing priorities in order to effectively manage stakeholder expectations
• Ability to work a flexible schedule including evening and weekend hours if necessary to meet department and corporate goals and objectives
• Demonstrate strong analytical skills to resolve technically complex problems, validate expected outcomes with stakeholders
• Support YETI's Salesforce platforms, including Service Cloud, Partner Communities and the B2B Commerce platform
• Exhibit a strong drive to achieve business results through leading small projects and implementing minor enhancements

Qualifications and Attributes:

• Bachelor's Degree Required
• At least 4 years of IT progressive experience with 3 years of experience working in Salesforce Service Cloud Lightning and B2B Commerce
• Experience designing and implementing Salesforce workflows, account and case management; including optimization of Leads, Quotes and Opportunities
• Exposure to B2B Commerce (previously Cloud Craze) system administration
• Core member of implementation team during system upgrades and point of contact for post-implementation support
• Familiar with Project Management, Change Control, Incident Management, IT Controls/Audits and System Development Lifecycles
• Salesforce Admin certification
• Scrum Master certification a plus
• Agile methodology

YETI is proud to be an Equal Opportunity Employer.

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