I Accountability Objectives:
Responsible for performing various technical and non-technical tasks in a non-hospital based office, including all aspects of specimen collection, registration of patients into hospital information system, performing electrocardiograms and related routine office practices.
II Position Qualifications:
Minimum Education, Licensure / Certification and Experience Required.
• High school diploma or GED.
B. Licensure / Certification
C Special Skill / Aptitudes
- Phlebotomy Certification preferred.
- Current Heart Saver (HS) certification.
- Typing proficiency.
- Knowledge of medical terminology desirable.
- Familiarity with common medical billing procedures desirable.
- Excellent customer service orientation skills necessary in order to deal effectively with various levels of hospital personnel, outside customers and community groups.
III Duties / Responsibilities:
- A minimum of one year previous phlebotomy experience required.
- Successful completion of EKG program or equivalent experience desirable.
Collect blood samples using appropriate phlebotomy technique. Schedule glucose tolerance tests and coordinate testing to include collection of fasting glucose, administration of glucola, and completion of timed venipunctures. Perform glucose testing on-site using a glucometer. Prepare specimens as required for testing, including centrifugation, freezing serum, etc. Answer all incoming phone calls and use proper telephone etiquette. Maintain adequate supplies on-site in satellite location. Verify report completeness of all testing requested from the satellite location. Sort and mail reports. Register patients into hospital information system (or collect patient information for retrospective registration). Perform EKG on-site as scheduled. Maintain patient log of all tests ordered. Maintain equipment and work area in a clean, professional manner. Collect throat cultures. To perform this job successfully, an individual must be able to perform the competencies/essential functions satisfactorily with or without reasonable accommodation. Disclaimer: The above statements are intended to describe the general nature and level of work being assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of individuals in the job.
V Dept/Unit Specific:
- Demonstrates and actively promotes an understanding and commitment to the mission of St. Joseph Mercy Oakland through performing behaviors consistent with the Trinity Health Values.
- Maintains a working knowledge of applicable Federal, State, and Local laws and regulations, the Trinity Health Organizational Integrity Program, including the Standards of Conduct, Code of Ethics, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors.
- Supports and conducts one's self in a manner consistent with customer service expectations.
- In accordance with unit or departmental practice, determines that appropriate charges have been entered for the correct patient, encounter, date/time of service, with any required modifiers. Make corrections as needed per charge capture policy/practice.
- In accordance with unit or departmental practice, actively participates in on-going education and communication regarding revenue management.
- In accordance with unit or departmental practice, assists with tracking and monitoring of equipment assigned to the unit. Requests services for maintaining equipment as needed.
- In accordance with unit or departmental practice, proficient with the electronic health records for documentation, assessment, and care management, performing these activities concurrently with provision of care throughout the shift.
V Working Conditions:
- Proficient in Phlebotomy techniques, including vacutainer collection, syringe/butterfly collection and microtainer procedures.
- Knowledgeable of correct specimen and volume requirements.
- Knowledgeable of basic office skills.
- Ability to work independently with minimal supervision.
Our Commitment to Diversity and Inclusion
- IMPORTANT INFORMATION: This section describes the anticipated typical means of accomplishing the essential functions of the job.
- Should you be unable to accomplish any function, or to perform it in the manner described, you may request reasonable accommodation pursuant to the Americans with Disabilities Act and the Idaho Human Rights Act.
- Your request for reasonable accommodation should be accompanied by a description of how you propose to perform the essential function.
- In a typical day, the colleague may sit for 35%, stand for 45%, and walk for 20% of the day; occasional bending/stooping (6-10% of work time).
- Position requires the use of hands for simple and firm grasping and fine manipulating.
- Position requires high level of mental concentration to attain established deadlines. Working environment includes frequent interruptions.
- Has potential for exposure to infectious diseases, hazardous waste and chemicals.
Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.
Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.