Scheduler
Ricoh USA
Job Info
POSITION PROFILE
Works with inventory control and other CC functional areas to ensure timely and accurate delivery of specified equipment to customers. Coordinates installs with sales or account managers. Uses database and spreadsheet tools to analyze data and process workflows.
JOB DUTIES AND RESPONSIBILITIES
- Pre-calls customers to set up Deliveries, pick-ups and relocations
- Prints and scrubs the Ad Hoc Report
- Prints BOL's
- Updates the delivery system with scheduled date and notes
- Emails delivery notifications to Order Processing.
- Updates Oracle DFF notes, CC notes or the Zoom Screen
- Creates Manual orders in the delivery system when needed. .
- Responsible for scheduling orders in staging to ensure the CC hits cycle time requirements.
- Performs other duties as assigned.
QUALIFICATIONS (Education, Experience, and Certifications)
- High school diploma or equivalent education is required.
- One year of customer service experience is required.
- Must have adequate reading, math skill, and ability to write legibly
Strong Customer Presentation and Communication Skills - Must have adequate reading, math skill, and ability to write legibly
- Database and spreadsheet skills are required.
- Proficiency in MS Office is required.
Ricoh is an EEO/Affirmative Action Employer -- M/F/Disability/Veteran
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