Senior Account Manager (Kentucky Region) - Cincinnati, OH
EMCOR

Cincinnati, Ohio

Posted in Building and Construction


This job has expired.

Job Info


DeBra-Kuempel Inc. is a wholly owned subsidiary of EMCOR Group, Inc. EMCOR is the world's leading provider of mechanical and electrical construction and facilities services, including planning, consulting, and operations and maintenance. DeBra-Kuempel combines the expertise of two of the tri-state's oldest and most innovative companies, providing mechanical and electrical services to Cincinnati, Dayton, Columbus, Evansville, Lexington, Louisville, Ashland, Paintsville and surrounding areas.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Management of team personnel: Account Managers, Service Managers, Service Administrators, and Technicians.
  • Manage and maintain appropriate control of account responsibility for profit and loss for account groups.
  • Monitor and manage the Accounts Receivable aging status to ensure collections per company terms and reduction of Account Receivable aging to thirty days or less.
  • Coordination of account groups necessary to provide prompt and accurate invoicing of service contracts, as well as service repair and remodel projects.
  • Mentor, coach and teach to expand the skill level of the Service staff; effectively delegate authority to team and departmental performance.
  • Provide direction to team for operational and functional duties as outlined by management.
  • Review staffing requirements to meet the business plan and implement necessary changes.
  • Provide staff performance reviews per company guidelines; assist Human Resource Manager in maintaining accurate personnel records.
  • Coach Account Manager to build, maintain, and create strong customer relationships.
  • Negotiate contracts with clients; establish timeline of performance.
  • Establish and oversee internal budgets with the company and external budgets with the client.
  • Work with sales team, managers, marketing, and team members from other departments to ensure the highest quality of materials are being produced and all sales needs met.
  • Collaborate with sales team to maximize profit by upselling or cross-selling.
  • Plan and present reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training.
  • Meet all account group's needs and deliverables according to proposed timelines.
  • Assist Account groups at your offices with issues/roadblocks/problems.
  • Show Account Managers and Service Managers how to read, adjust and understand all types of reports. Assist in financial aspects of each group.
  • Assist in growth of office/customer relations/tech recruiting.
  • Assist in day-to-day things such as tools/items needed to succeed and perform work.
  • Liaison between your office and Vice President of Service.
  • Decision maker on things affecting your offices.
  • Complete support for your dedicated offices.
  • Positive support/morale booster for your offices down to the technicians.
  • Periodic meetings with all field staff to keep connection/morale/listen to feedback from technicians.
  • Receivables meeting with each manager in your dedicated offices.
  • Sit in on WIP Meetings with your dedicated offices.
  • Review and award 6 digit jobs.
  • Approve tool purchases over a pre-determined amount.
  • Review underbilling for your groups.
  • Approve field staff rate changes for your assigned groups.
  • Review under-performing T&M/quoted jobs.
MINIMUM QUALIFICATIONS
  • High School diploma or equivalent.
  • Must possess the ability to manage and supervise personnel; team leader and team player.
  • Previous work experience in HVAC or related Service Industry business experience; management, HVAC account management, or relevant experience.
  • Basic computer skills, and experience with CRM software and the Microsoft Office Suite, with emphasis on superior Excel skills.
  • Knowledge and understanding of Profit and Loss operations/applications.
  • Excellent verbal and written communication skills; must be a listener, a presenter, and a people-person.
  • Strong negotiation skills, with ability to follow-through on client contracts.
  • Ability to multi-task and manage more than one client account.
  • Proven results of delivering client solutions and meeting sales goals.
  • Professional appearance.
  • Must possess valid driver's license.
We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled


This job has expired.

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