Senior Analyst - App Support
MMC

Job Info

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Marsh McLennan is seeking candidates for the following position to support the Austin location.

Senior Analyst - App Support

What can you expect?

• As a Senior Analyst - App Support, you will be a vital contributor in IT Product Support who will be responsible for supporting staff triage issues, researching and identifying appropriate resolutions, and escalating issues to more senior team members when necessary
• Recognition and career growth - excellent performance is recognized by career mobility for global career advancement opportunities
• You can rest assured a high value is placed on diversity and we work to foster understanding, inclusion, and innovation in the workplace

What is in it for you?

• A company with a strong brand and strong results to match and are committed to making a difference in the lives of people
• A culture of belonging, innovation, collaboration, internal mobility and extraordinary career opportunities through our four businesses: Marsh, Mercer, Guy Carpenter, and Oliver Wyman, each consistently ranked the industry leader in their fields
• Competitive pay, full benefits package - starting day one (medical, dental, vision, STD/LTD, life insurance, generous 401k match AND automatic contribution)
• Generous paid time off for vacation, sick, company holidays and time to give back to your community; flexible work culture
• Employee Resource Groups which provide access to leaders, relevant volunteer and mentoring opportunities, and interactions with counterparts in industry groups and client organizations

We will count on you to:

• Be the subject matter expert through development exposure and be able to provide suggestions for improvements/enhancements to existing processes
• Investigate, diagnose, and resolve complex application issues, work with clients (primarily internal, occasionally external), other IT departments and suppliers as appropriate
• Monitor, maintain and remediate compliance tasks, such as D/R test planning, software self-assessment reviews, web vulnerability scanning, penetration testing, etc.
• Provide users with best practice communications, guidance, and other appropriate support until tickets are resolved
• Liaise with stakeholders including but not limited to business, IT leads and global teams
• Carry out application management, including monitoring and maintenance (installation, configuration, administration) of applications and services
• Perform complex and challenging troubleshooting activities to resolve issues reported by users, as well as troubleshoot system-triggered alerts and triage complex issues to the appropriate technology groups
• Answer questions relating to application security and configuration in area of technical expertise
• Support business critical applications; ensure monitoring is in place, identify and report on service issues, and formulate proposals for problem resolutions and/or improvements
• Ensure all relevant implementation, support, and change management processes are adhered to (i.e. Software Development Lifecycle and Change Management)
• Provide on-call support for business critical applications during non-core hours
• Ensure software/hardware inventory is updated with Server Changes, Application Changes, and contains accurate/up to date information
• Arrange communication on software/hardware issues and resolution updates; provide service reports management summary
• Assign, coordinate, and manage ticket assignment with DBAs and development team

What you need to have:

• Minimum 7 years of experience with application management
• Knowledge of JAVA, MEAN Stack, and/or Microsoft technologies
• Experience with Service delivery and application delivery process
• Ability to identify problems quickly and triage to appropriate teams
• Ability to communicate effectively with vendor contact support teams
• Ability to simplify complex processes to stakeholders
• Excellent prioritization, troubleshooting and debugging skills

What makes you stand out:

• BE/B TECH/MCA/M TECH
• MEAN Stack, JAVA and/or relevant technical certifications
• Good insurance domain and technical knowledge & hands on experience in project deliveries

Marsh McLennan(NYSE: MMC) is the world's leading professional services firm in the areas ofrisk, strategy and people. The Company's 81,000 colleagues advise clients in 130 countries.With annual revenue over $19 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses.Marshadvisesindividual and commercial clients of all sizes on insurance broking and innovative risk managementsolutions.Guy Carpenterdevelops advanced risk, reinsurance and capital strategies that help clientsgrow profitably and pursue emerging opportunities.Mercerdelivers advice and technology-drivensolutions that help organizations redefine the world of work, reshape retirement and investmentoutcomes, and unlock health and wellbeing for a changing workforce.Oliver Wymanserves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visitmmc.com, follow us onLinkedInandTwitteror subscribe toBRINK.

Marsh McLennan and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

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