This position is a highly visible position in our flood claims department where you will be supporting our clients
In the first 30/60 days you can expect to have 1-1 training to gain knowledge of the business and how we operate. Learning the systems we use will be essential. You can expect to get acquainted with the team and by 90 days you can expect to be closing claims
You would be joining a team of highly motivated and knowledgeable individuals
What is in it for you?
Work for a global company with excellent benefits competitive salary and a dynamic culture
We will count on you to:
Provides guidance and reviews (complex) escalated claims in order to determine coverage and what policies will be impacted by a claim and provides resolution where possible, otherwise refers claim to Claims Advocate to ensure the proper processing of claims.
Reviews incoming documentation and new claims notifications of a complex nature or for large and/or complex clients, informs all relevant parties of any potential problems or contentious claims, and refers to Claims Advocates as needed in order to ensure the proper protocol is followed.
Maintains regular contact with a portfolio of complex and/or large clients to build trust, internal expertise and ensure departmental accountability.
Takes calls from policyholders and agents answering questions or addressing any concerns they may have. This includes handling inbound and outbound calls to and from policyholders and agents, listening to policyholders and agents needs and addressing their requests.
Liaises with clients for claim-related issues or client service concerns to resolve complex issues with insurers on claims notifications, updates, information requests, queries, acknowledgements or other issues, keeping all relevant parties informed, as appropriate, of any potential problems, contentious claims or general claims trends.
Participates in internal and external audits as appropriate, where applicable, provides feedback & recommendations for improvements to help the department improve its operations, particularly in geographies with a variety of large and complex clients.
Mentors, trains and provides guidance to colleagues as required to improve the knowledge base of the department.
Provides guidance in resolving issues with non-paying insurers for outstanding settlements to retain relationships and expected outcomes for those filing for claims.
What you need to have:
A minimum of 5+ years of experience
Customer service experience
A good understanding of legal contracts
Strong problem-solving skills
Able to obtain information from multiple sources and assimilate data.
According to the US Bureau of Statistics, consulting services are made up of management, scientific, and technical services. The goal of consulting is to offer business advice to other businesses. Consultants typically have some form of expertise that they can provide to annother business who may employ them for his/her services.
The expectation is that employment in consultancy will increase as demand goes up for experienced, knowledgeable individuals to assist in specific sector of business.
Pay withinn this industry depends on which sector a consultant specializes in, how much experiennce they have, and how much success they have in assisting businesses.
Consultants may travel frequently to meet with clients.