Senior Implementation Director
GCOM Software LLC

Job Info

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Opportunity Details

Full Time Senior Implementation Director

remote

Outcomes. Delivered.

GCOM develops technology that helps governments improve outcomes for the people they serve.

For example, our technology:

• Ensures that mothers can buy healthy food for their children through the WIC program.
• Helps first responders decrease opioid overdoses in their neighborhoods.
• Tracks trends in human trafficking so local law enforcement can identify traffickers and better support victims.
• Gives teachers the insights they need to spot students who need extra support.
• Helps state tax agencies process returns 99% faster so taxpayers get their refunds right away.

In summer of 2023, GCOM merged with OnCore Consulting, a preeminent provider of technology modernization and digital transformation services for the public sector. Combined, GCOM and OnCore form a large-scale digital software and solutions company focused solely on the state, local, and federal agencies, providing outcome-driven, repeatable software and services.

We're more than a technology company -- we're an outcomes company.

We encourage our employees to think differently, ask tough questions, and relentlessly pursue what's best for our customers and the residents they serve.

We believe that the value of technology is defined by its human impact. If you agree, you've come to the right place.

GCOM and OnCore are looking for candidates to fill the role of Senior Implementation Director to join our team.

Key Responsibilities:

• Create comprehensive implementation plans outlining the steps, timelines, and resources required for successful software release phases.
• Coordinate with cross-functional teams to ensure alignment and integration of implementation plans with overall project objectives.

• Define go-live strategies, including rollout schedules, testing protocols, and user training programs.
• Working and partnering with large government agencies with a focus on customer management.

• Serve as the primary point of contact for clients during the implementation process. Build strong relationships, understand client needs, and ensure client satisfaction throughout the project lifecycle.
• Provide leadership, guidance, and support to the implementation team. Delegate tasks, set clear objectives, and monitor performance to ensure team members are meeting project goals and deadlines.
• Identify potential risks and develop mitigation strategies to minimize project disruptions. Proactively address issues as they arise and escalate concerns to senior management when necessary.
• Communicate project milestones, risks, and challenges to stakeholders in a clear and transparent manner, ensuring alignment and buy-in from all parties involved.
• Maintain accurate project documentation, including project plans, status reports, and client communications. Provide regular updates to stakeholders on project progress, milestones, and potential roadblocks.
• Engage with multiple workstreams led by internal and external staff, including development, testing, deployment, and support teams.
• Identify dependencies and potential bottlenecks across workstreams and implement strategies to mitigate risks and optimize efficiency.
• Work with various software development methodologies and well-established processes that are utilized in a scaled Agile environment.
• Apply expertise in various software development methodologies, such as Agile, Scrum, Kanban, etc., to support project planning and execution.
• Continuously evaluate and refine implementation processes based on feedback, lessons learned, and industry best practices to drive efficiency and effectiveness.

• Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Qualifications:

• Bachelor's degree in Business Administration, Project Management, or related field. Master's degree preferred.
• 15+ years of project management experience with 3+ years of experience managing web-based application development.

• 8+ years of experience with managing tax modernization projects with state departments of revenue

• 8+ years of experience of managing contracts or task orders with upwards of 5M in revenue.
• Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, and coordination of people and resources.
• Knowledge of principles and processes for providing customer and personal services.
• Systems Analysis - Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
• Experience with full-life cycle software applications development, preferably using a scaled Agile methodology, to include design, development, test and integration.
• Excellent written/verbal skills with the ability to interpret and author well-formed documents and successfully communicate solutions/issues with teammates.
• PMP Certified desired, but not required

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions. This includes, but is not limited to, skill sets, experience and training, licensure and certifications, and geographic location.

At GCOM, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current annual range is $157,900 to $254,400.

If you think you are a good fit for us, we encourage you to apply. Check out our career website for all open positions!

GCOM provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, ancestry, national origin, citizenship, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status or domestic violence victim status, religion, age, disability, genetic information, service in the military, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Equal employment opportunity applies to all terms and conditions of employment, including recruitment and hiring, job assignment/placement, promotion, upgrading, demotion, termination, layoff, recall, transfer, leave of absence, rates of pay or other compensation, internship, and training.

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