Senior Instructional Designer
Asurion

Job Info

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For more than 25 years, Asurion has been a leader in innovation, not only in the tech solutions industry, but in creating a culture where employees feel valued.

We help people do more with their technology and stay connected on all of their devices. We provide our customers with simple, helpful advice to get the most from their technology, assistance to fix any technology issues they have and protection of their devices to ensure they quickly get a replacement or repair if anything does go wrong.

What you'll be doing:

The Senior Instructional Design position is responsible for consulting with internal stakeholders to recommend learning solutions, managing and creating instructional design training materials, collaborating with partners and across the company, and designing and developing learning solutions. The position will also manage mid to large-scale instructional design initiatives.

Essential Duties and Responsibilities:

• Design and develop training course material using instructional design techniques in conjunction with adult learning theory
• Filter incoming training requests, size the project, create a delivery timeline, and work collaboratively to determine the best method for delivering the training
• Serve as liaison to training request stakeholders to capture all relevant information and ensure the project is delivered on-time and according to all request specifications
• Build assessments to support and analyze learning effectiveness
• Create training and job aids for instructor-led and online delivery
• Develop learning objectives to include audience, behavior, conditions, and standards
• Build webpages, portals, or widgets as needed to support training initiatives
• Design and create a variety of materials, and apply fundamental research skills to instructional design projects
• Assess the current state of training content across Asurion's accounts and drive improvements, creativity, and innovation in the way training content is displayed and distributed
• Develop and implement multiple Learning Projects, Learning Games, Distance Learning Training, Motion Graphics, Computer-Based Learnings (CBT)
• Assist the Client Marketing teams with the identification and management of new training distribution platforms

Here's what you'll bring to the team:

• Exceptional written and oral communication skills
• Experience with the creative use of instructional design technologies
• Expertise in adult learning and all aspects of instructional design for various formats, including instructor-led, eLearning, mobile, and various types of performance support
• Exceptional organizational, communication, and project management skills with the ability to meet tight deadlines, manage heavy workloads and prioritize tasks
• Hiring and managing freelance content producers
• Experience using Instructional Design software such as Storyline and Visio
• Demonstrated expertise developing teams to achieve results
• Experience guiding teams through major changes, empowering others to lead, and providing coaching when needed
• Bachelor's Degree OR equivalent combination of education and experience
• Hands-on experience with mobile devices, tablets, computers, digital cameras, televisions, home audio, and/or appliances preferred
• Understanding of next generation technologies related to cloud, mobile, social, or big data
• Experience with administrative duties including submitting IT tickets and managing data
• 2+ years' experience applying instructional design and adult learning methodologies to development and implementation of web-based training and other instructional materials

We take care of you (benefits/perks):

• Competitive pay and benefits including health, dental, and vision
• Retirement savings plan
• Paid time off
• Continuing education support
• Ongoing training to grow your skills

About Asurion

Asurion helps people protect, connect and enjoy the latest tech - to make life a little easier. Every day our 19,500 experts help nearly 300 million people around the world solve the most common and uncommon tech issues. We're just a call, tap, click or visit away for everything from getting a same-day replacement of your smartphone, to helping you stream or connect with no buffering, bumps or bewilderment. We think you should stay connected and get the most from the tech you love... no matter the type of tech or where you purchased it.

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