Overview
Responsible for overseeing and directing Retail Services activities including commits, bulk order entry, order reviews, bulk uploads, set up of new customers, standing and blanket order contracts. Works with Senior Management and department heads to coordinate Retail Services activities with Company-wide goals and objectives. Ensures that customers are promptly, courteously, and professionally served and their questions and problems effectively resolved. Oversees the support of sales and customer ensuring the resolution of customer requests and complaints in a timely, professional manner. Ensures that professional relations exist with external contacts. Directs, trains, supervises, and appraises Retail Services personnel.
Responsibilities
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