Senior Program Manager
Gamestop, Inc.

Job Info

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Description:

SUMMARY

The Senior Manager manages multiple large initiatives or programs involving cross-functional teams that include business partners, functional partners, and technology partners. Pre-owned trade-in and refurbished product are core components of GameStop's business. This role will help to build capabilities to improve the trade-in and refurbished product customer experience.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES*

• Ensure alignment of program/project with business and financial objectives
• Partner with cross-functional project stakeholders on an ongoing basis.
• Plan, schedule and track program milestones and deliverables.
• Conceptualize and drive initiatives to improve the customer experience.
• Determine the frequency and content of status reports from the project teams, analyze results, and troubleshoot problem areas.
• Proactively manage changes in project scope, identify potential issues and develop contingency plans.
• Develop best practices for project execution and management.
• Oversee 3rd Party vendors within projects to ensure successful completion of work
• Experience in ecommerce and/or brick-and-mortar retail operations is a strong plus

• RELATED COMPETENCIES

• Building Strategic Working Relationships - Develop collaborative relationships with leaders throughout the organization to improve customer experiences and business results
• Emotional Intelligence - Establishing and sustaining trusting relationships by accurately perceiving and interpreting one's own and others' emotions and behavior in the context of the political environment; leveraging insights to effectively manage one's own responses and reactions
• Strategy Development - Translating long-term strategic direction into mid- and short-term strategies; aligning financial and human capital based upon enterprise level resource capabilities
• Navigating Complexity - Proactively and quickly makes sense of complex issues; responds effectively to complex and ambiguous situations; communicates complex information simply.
• Innovation and Problem Solving - Generating innovative solutions in work situations; trying different and novel ways to deal with work problems and opportunities

• BASIC AND PREFERRED QUALIFICATIONS (EDUCATION and/or EXPERIENCE)

• Bachelors with 5-7 years of related experience or Master's degree with 3+ years of related experience
• At least three years of relevant experience as a program manager; experience in a fast-paced, consumer oriented, e-commerce retail environment preferred

 

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