Senior Service Desk Technical Support Analyst
The Judge Group Inc.

Job Info

Location: Louisville, KY
Description: Our client is currently seeking a Senior Service Desk Technical Support Analyst

Job Profile Description

  • Provides Service Desk Support by; supporting users in diagnosing, reporting and resolving or correcting hardware/software problems.
  • Installs, maintains and troubleshoots hardware/software according to company standards; reconfigures existing systems and/or performs system upgrades as required.
  • Logs all issues with appropriate documentation as requested by Level II and III support teams.
  • Routes calls to appropriate support teams as per described troubleshooting steps.
  • Monitors and escalates issues until resolution, closure or the appropriate group has accepted.
  • Operates in a specified role within Global Service Desk (Training, Knowledge Base, Deskside, Process, Ticket reviews, Team Leader cover).

What are the applications to be supported?

  • Cysco
  • Multi factor authentication
  • Microsoft Applications
  • Office 365
  • Using applications and how they are supported will be trained on

Soft Skill requirements (team fit/personality requirements)

  • Multi service desk - Globally
  • Latin America, APAC
  • Experience cross culturally - will be working with other cultures
  • Multi-tasking


This job and many more are available through The Judge Group. Find us on the web at

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