Service Center Representative
Kforce Inc

Job Info

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RESPONSIBILITIES:

Kforce has a client that is seeking a Service Center Representative in San Diego, CA.Responsibilities of a Service Center Representative:

• Service Center Representative will be identifying, researching and reconciling billing payments amounts to ensure accurate eligibility determination, payment, revenue and membership records
• Setting up and maintaining member data including but not limited to processing enrollments, corrections, retroactivity adjustments and terminations
• Supporting eligibility inquiries
• Ensuring bills are correct and mailed timely
• Service Center Representative will be interacting with purchaser benefit administrators to answer questions and explain Health Plan policy and contractual provisions related to membership and billing; Resolving related problems
• Assisting Health Plan purchaser contacts and sales and service representatives in the sales process and the analysis and resolution of problems related to membership accounting
• Resolving payment discrepancies and delinquencies
• Identifying, coding, batching, scanning and indexing documents for imaging
• Service Center Representative will be providing office services support including but not limited to picking up, sorting and delivering mail, filing and retrieving documents, ordering and distributing office supplies, performing miscellaneous facilities maintenance tasks and providing photocopying and copier maintenance
• Working with internal and external customers and vendors to resolve any issues related to support services activities
• Collecting and monitoring productivity and customer service quality measures
• Participating team-based projects and contributing to customer service and operations improvements initiatives
• Assisting with training as required

REQUIREMENTS:

• Minimum of 2 years experience in accounting, finance or related field preferred
• Proficiency in math, data entry, typing, spelling and grammar, for which tests are required
• Demonstrated ability to work in a team-based environment
• Successful customer service track record
• Ability to diagnose, analyze and solve a variety of quantitative and qualitative problems
• Ability to communicate clearly and professionally
• Computer experience preferably in a PC windows based environment
• Willing to learn new tasks and adapt to new business requirements
• Excellent conflict resolution and decision making capabilities
• Ability to work productively at multiple tasks
• Ability to adapt to change and be flexible in shifting priorities

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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