Service Desk Technician Level 2
The Judge Group Inc.

Job Info

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Location: Torrance, CA
Description: Our client is currently seeking a Service Desk Technician Level 2 in Torrance

This job will have the following responsibilities:

• Computer systems administration and support tasks, including analyzing, deploying, documenting, testing, maintaining, troubleshooting and supporting of PC hardware, operating systems, software applications, peripherals, and communication devices for the entire organization. •Monitor and respond quickly to incoming requests related to IT issues •Perform tasks using good communication skills with the ability to work with users diplomatically and skillfully •Interact with engineers (Network, System, Enterprise Applications, etc.) and/or applications development to resolve operating difficulties •Maintain an update knowledge base articles
• Perform patching, upgrades, administration, and software installs with elevated rights •Other duties and responsibilities as assigned by Manager Knowledge, Skills, and Experience: •Proven experience as a help desk technician •General awareness of computer systems, PC repair, and network management •Ability to deploy, configure, and support operating systems on desktop and mobile •Understanding and appreciation for information security within systems and user devices. •Ability to diagnose and resolve technical issues •Strong drive to provide excellent customer service and experience, with an awareness of prioritization of tasks, stakeholders, budget, and time.
• A bachelor's degree from an accredited four-year university in computer science, engineering, or equivalent work experience •Two years of full-time paid experience in desktop support •Communicate effectively, both verbally and in writing Goals and Objectives for The First 12 Months: 1.Provide good customer support 2.Learning current business and technical processes 3.Contribute to knowledge base
  

Contact: lberry@judge.com

This job and many more are available through The Judge Group. Find us on the web at www.judge.com

This job has expired.