Service Manager - Cincinnati, Ohio
EMCOR

Cincinnati, Ohio

Posted in Building and Construction


Job Info


DeBra-Kuempel Inc. is a wholly owned subsidiary of EMCOR Group, Inc. EMCOR is the world's leading provider of mechanical and electrical construction and facilities services, including planning, consulting, and operations and maintenance. DeBra-Kuempel combines the expertise of two of the tri-state's oldest and most innovative companies, providing mechanical and electrical services to Cincinnati, Dayton, Columbus, Evansville, Lexington, Louisville, and the surrounding areas.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Manage and monitor the performance of service and repair projects within the assigned customer accounts.
  • Assist the Account Manager in defining the technical requirements for proper HVAC & R equipment service and repair. Must follow through and monitor performance of the service staff in meeting these technical requirements.
  • Provide assistance, guidance, and training to subordinate personnel (Lead Service Technicians, Service Technicians, and Apprentices) in performing their respective assignments.
  • Provide assistance/guidance to interdepartmental personnel (Dispatchers, Purchasing Agents, Administrative/Clerical Assistants) in performing their respective assignments.
  • Ensure adherence to company/management policies and procedures.
  • Cooperate in the management/maintenance of good customer and employee relations.
  • Cooperate in the management/maintenance of proper and accurate documentation.
  • Ensure personal accessibility to customers and employees.
  • Provide assistance/support to Account Managers in management of new and existing accounts.
  • Cooperate in the monitoring of employee performance and recommendation of personnel dismissal, reassignment, promotion, and/or additional staffing requirements.
  • Participate in the twenty-four hour on-call weekly rotation, as directed by the Vice President.
  • Provide technical assistance to the administrative assistant to ensure the most effective and efficient distribution of manpower.
  • Provide customer repair/ replacement estimates in a timely professional manner.
  • Complete Emcor's required LMS classes.
  • Be responsible for refrigerant inventory of technician's refrigerant usage.
  • Complete the service manager goals that are distributed each year.
MINIMUM QUALIFICATIONS
  • Working hours 7:30 a.m. to 4:30 p.m. (Additional hours as necessary).
  • Minimum of a high school diploma.
  • Must possess valid driver's license and proof of insurability.
  • Minimum seven (7) years' experience in HVAC and Refrigeration.
  • Satisfactory completion of industry aptitude test.
  • EPA refrigeration certification (Universal).
  • Good verbal and written communication skills.
  • Team leader and team player.
  • Professional appearance.
  • Outstanding customer relations and satisfaction.
  • Outstanding employee relations and satisfaction.
  • Well-managed and maintained account base, with targeted, or better, profitability.
  • Well managed and maintained documents and records.
  • Consistency in operations and procedures.
We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled



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