Service Operations Supervisor
West Corporation

Plymouth Meeting, Pennsylvania

Posted in Telecommunications


This job has expired.

Job Info


For this opening we will consider candidates from the following locations: PLYMOUTH MEETING,PA,US |

We offer Great Benefits!

The benefits package for this position includes very generous Paid Time Off (PTO), paid holiday policy, tuition reimbursement and a 401(k) with a match. Health Advocate has an on-site fitness facility, yoga classes, Employee Assistance Program, wellness programs, and employee activities to support employees with various goals.

Job Summary:

  • A Healthcare Benefits Supervisor at Health Advocate is a dedicated service professional who will manage an operational unit that enables us to best serve our clients and members by proactively addressing any operational and service needs.
  • A successful candidate will manage the workflow with a team of Operations staff and will lead efforts that enable creative solutions to ensuring success with the operational teams.

Essential Job Functions:
  • Responsible for the administrative functions and supervision of a service unit.
  • Provide organization, direction and staffing for all assigned calls and case load assignments to ensure all responses and issues are answered in accordance with Health Advocate's policies and procedures.
  • Ensure assigned staff members meet or exceed the standards, results, and responsibilities of their respective positions.
  • Coach, mentor, and evaluate the performance of an assigned team.
  • Assist in the selection, counseling, and or discipline of all staff on the team
  • Provide oversight and direction to staff for assigned cases.
  • Responsible for problem-solving issues and coordinating efforts with internal departments and subject matter experts
  • Provide benefit and claims consultation and support when appropriate to all internal departments.
  • Routinely evaluate and monitor service calls and case management procedures to recommend any necessary changes to the Operations Manager or Director
  • Escalate cases through the appropriate channels in accordance with Health Advocate's policies and procedures

Minimum requirements:
  • Call center experience preferred
  • Bachelor's Degree or applicable work experience
  • Strong leadership skills and the ability to build effective teams.
  • Training experience a plus
  • Effective communication skills to interact with members, physicians, and insurance carrier representatives, with an emphasis on ability to communicate both verbally and in writing
  • Assertive, self-confident, and resilient
  • Basic computer skills.
  • Demonstrated ability to communicate concepts, strategies and plans in terminology understood by business professionals
  • Familiarity with various types of health insurance coverage

Equal Opportunity Employer/Veterans/Disabled


This job has expired.

More Telecommunications jobs


SubCom
Newington, New Hampshire
Posted 1 day ago

SubCom
Newington, New Hampshire
Posted about 1 hour ago

SubCom
Newington, New Hampshire
Posted about 1 hour ago

Get Hired Faster

Subscribe to job alerts and upload your resume!

*By registering with our site, you agree to our
Terms and Privacy Policy.