For this opening we will consider candidates from the following locations: PLYMOUTH MEETING,PA,US |
Responsible for supervising workflow of all incoming calls and cases for area of responsibility (e.g., triage, benefits, claims, appeals, etc.) which includes developing and implementing policies and procedures, training staff to perform specific functions and managing employee performance; monitor calls and audit case files daily to ensure the proper target resolution is identified and that, if possible, the case is closed at or near the target resolution and implement actions to resolve any case deficiencies which includes reviewing results with employees; review operational reports and analyze staffs needed and make the necessary adjustments and or plans to improve results, which includes, adherence to hours worked, time spent resolving cases, and case documentation; analyze data reports to make timely decisions and effectively implement plans
Qualifications:
Education
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