Job Summary
The Servicing Operations Manager - Insurance will oversee and manage the daily mortgage servicing functions of the team, including private and government mortgage insurance administration analysis in support of the strategic direction of the Performing Servicing team as well as Flagstar's overall initiatives. The position will drive change, develop business process improvements, meet regulatory and bank policy requirements, as well as coach, mentor and develop talent in order to meet company growth, profitability and customer satisfaction targets.
This leader is responsible for the mortgage insurance servicing line of business encompassing team development, process improvement prioritization, workflow, policies and procedures, multiple vendor management and regulatory compliance. Servicing Operations Mortgage Insurance management includes timely processing and tracking of mortgage insurance calculations and terminations, for both Flagstar Bank and its subservicing clients. The area utilizes both in-house team members and outsourcing business partners.
Job Responsibilities:
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