Job Title Software Automation Engineer II Job Family Engineering Job Description
Put a LIFT in Your Career! Hyster-Yale Group, Inc. (HYG), a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for an exceptional and talented Software Automation Engineer II, out of our office in Charlotte, NC.
The primary purpose is to write automation software (using language similar to C or Python). You will test the software by running vehicles and systems at the customer site and providing technical support.
Who You Are:
A person who thrives and contributes in a team environment.
You have a desire for knowledge and new challenges
Enjoy a good work environment with a large support structure
A cubicle is not for you. You prefer a hands-on role.
Comfortable with a field-based role that includes significant travel greater than 50%
Vehicle Factory Pre-Test & Delivery to Customer
Perform vehicle checkout at HYG facility.
Set-up & Calibrations.
Safety Assessments & Adjustments.
Troubleshoot electro-mechanical issues.
Road System Development for Customer Specific Site
Design road system to meet signed Functional Requirement Specifications / Customer Specifications.
Create / maintain site general arrangement drawing.
System Commissioning & Customer Training
Perform vehicle route commissioning / validation.
Setup wireless communication for system.
Onsite Safety Assessments & Adjustments.
Perform vehicle interface commissioning / validation (conveyors, racking, pick and drop locations, etc.)
Test application software and interfaces between vehicles, middle ware, and customer host.
Write training and support documentation.
Analyze, troubleshoot, and refine vehicle routes and traffic rules to optimize material flow.
Deliver operator training to end customer.
Additional duties as assigned.
BS Degree in Engineering
Experience in programming and scripted language such as C or Python or similar.
According to the US Bureau of Labor Statistics, employment of customer service representatives is projected to decline 2 percent from 2019 to 2029. There will be less demand for customer service representatives as more of their tasks become automated.
According to BLS, the median hourly wage for customer service representatives was $17.23 in May 2020.
Customer service workers use customer service skills and communication to work with customers in order to solve technical problems, choose a product, schedule an appointment, resolve conflict. Entry-level and tech-related roles are popular among job seekers looking for work in customer service as well.
Here are some types of customer service categories of jobs: