Software Integration Engineer - Rapid Problem Resolution Specialist
General Motors


Job Info


Job Description

Hybrid: This position does not require an employee to be on-site full-time to perform most effectively. The employee's role enables them to work at a GM facility or off-site as frequently as needed or desired.

  • This position requires an employee to be onsite 1-3 times per week

The Role

As part of the Vehicle Intelligence Platform Software Integration Team, the Software Integration Engineer is a critical role that will ensure that customer-facing issues are investigated and resolved promptly. This position will involve working in-vehicle and on the controls verification frame (CVF) to reproduce, document, and determine the root cause of software issues related to the integration of multiple ECUs. You will engage with teams throughout General Motors to address issues reported within the engineering vehicle fleet, the Captured Test Fleet (CTF), and from the customer fleet. The Software Integration Engineer will leverage CTF and non-saleable development vehicles to reproduce and resolve issues that are reported in the field. You will be working on high-profile programs using GMs VIP electrical architecture that include both EV and ICE vehicles.

Responsibilities
  • Establish plan for reproduction and resolution of issues reported from development vehicles or the customer fleet
  • Acquire and analyze data logs for root cause identification to support issue resolution
  • Provide in-vehicle software integration assessments at VeSCoM milestones
  • Investigate and resolve parasitic drain issues during vehicle development
  • Engage with ECU teams to ensure diagnostic strategy is robust on VIP programs
  • Support vehicle program OTA updates for plant lot, dealer, and CTF vehicles
  • Work with Assembly Verification Group (AVG) to support vehicle flash testing
  • Support software issue resolution at PPO and at the vehicle assembly plants during product launch
  • Ensure issue resolution is performed timely and properly, own and drive issues to closure
  • Travel as required to support emerging issues during launch or in the field

Additional Job Description

Requirements
  • Bachelor's Degree in Engineering, Math, Physics or Computer Science
  • 2+ years of proven in-vehicle troubleshooting and problem-solving experience
  • Demonstrated hands-on integration experience with automotive electrical interfaces
  • Proactive and results driven individual with high level of initiative to work with multiple organizations to solve integration issues
  • Experience with Vehicle Intelligence Platform (formerly Global B) electrical architecture and serial data
  • Self-motivated to achieve results on time with minimal supervision
  • Understanding of the end user's experience with features on their vehicle
  • Proven track record and drive to do hands-on work such as ECU flashing and component removal/installation
  • This position requires legally operating a motor vehicle on a daily basis
  • This role will require regular on-site support at both Milford and Warren facilities as well as occasional support for emerging CTF and field issues

Desired Skills
  • 5+ years of experience in automotive controls, calibration, or diagnostics
  • Demonstrated hands-on experience with automotive electrical interfaces such asCAN, LIN, and Ethernet
  • Familiarity working on and solving parasitic drain problems specific to the VIP Electrical Architecture
  • Experience with Over the Air reflash feature
  • Experience with telematics related components and functionality
  • Experience working on problem solving through software application/tools development
  • Familiarity with tools such as Vehicle Spy and INCA
  • Strong understanding of embedded software and controls

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Benefits Overview

The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:
• Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;
• Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;
• Company and matching contributions to 401K savings plan to help you save for retirement;
• Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values;
• Tuition assistance and student loan refinancing;
• Discount on GM vehicles for you, your family and friends.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities.GM is proud to be an equal opportunity employer.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

Equal Employment Opportunity Statements

The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us atCareers.Accommodations@GM.com. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.



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