Specialist I, Compliance
Resurgent Capital Services

Job Info

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About Us

Fueled by a fundamental belief in innovation, Resurgent Capital Services is an industry-leading financial services company in our sector. It all began 25 years ago when a small group of successful entrepreneurs had a vision for a new type of asset receivables company. One with a commitment to superior service and a personal touch with every interaction. We believe that demonstrating integrity in everything we do, maintaining a strong commitment to compliance, and doing things the right way is a sustainable business model. We want you to feel like your work has an impact and makes a difference every day. Join us as we develop strategies for change and transform the trajectory of your career!

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Summary:

The Compliance Specialist I and II roles both investigate and respond to Complaints and Formal Inquiries from consumers and federal and state regulators.

The individual in this position is a primary contact with state and regulatory officials and consumer advocacy groups and it is imperative that a good working relationship is maintained.

What You Bring:

• 1-2 years of relevant work experience for Specialist I and 2+ years for Specialist II role.
  
• Relevant work experience in any of the following areas is a plus: Resurgent Capital Services, debt collection, compliance, complaint department, law firm.
  
• Knowledge of collections processes and legal statutes/ regulations, including but not limited to the FDCPA, FCRA, FACTA and HIPAA. Familiarity with Dodd-Frank a plus.
  
• Previous experience with CFPB, BBB, AGO, or other regulatory agencies is a plus.
  
• Strong desire to "get to the bottom of an investigation" and can quickly identify whether processes were followed.
  
• Competence in Excel and Word applications.
  
• Ability to operate in high stress, potentially adversarial situations/conversations.
  
• Strong written and verbal communication skills required to communicate with external parties.
  
• Ability to learn quickly and perform many different tasks.
  
• Detail-oriented, analytical, and extremely organized.
  
• Self-starter and willing to present process issues to management and/or executive personnel.
  
• College degree strongly preferred but not required.
  

What We Offer:

• Competitive salary & the ability to make a merit based annual bonus.
  
• Comprehensive medical, dental and vision insurance
  
• Supplemental benefits including (but not limited to): parental leave, infertility & adoption assistance, mental health support, free physical therapy resources, etc.
  
• Up to a 4.5% match on 401k
  
• A career path to grow.
  
• A casual work environment
  
• Opportunities to give back to the community by participating in civic and charity events with colleagues.
  
• Ability to work with phenomenal talent and friendly team of professionals.
  

Resurgent is an Equal Opportunity employer that is fueled by our diverse and inclusive work environment. Are you excited about this opportunity, but your skills and experience aren't an exact match? We encourage you to apply anyway! You may be just the person we are searching for to fill this or another position. We would love to consider you for the Resurgent team!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.

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