Job Info

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POSITION SUMMARY

The Senior Gateway Agent is responsible for executing all size or types of consolidations. They are a role model of knowledge, experience, hard work ethic, supporter of business goals and objectives with excellent customer service skills and professionalism. The Senior Gateway Agent is a subject matter expert and ensures all requests & requirements are met and answered accurately and timely. They are accountable for their individually assigned consolidations in addition to daily communication, reporting, and email management.

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consist of, but are not limited to, the following:

Maintain Operational Excellence:

• Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo
• Initiate, prepare, process and assemble all required documentation for air, LCL or FCL shipments
• Ensure documentation is accurately processed, distributed and released to the carrier, customers and agents in a timely manner
• Apply industry knowledge and critical thinking to adapt processes/create solutions in response to challenges both internally and externally
• Execute/Coordinate tasks and mentor others on how to execute the consolidations to meet all SOP requirements
• Create, maintain, and update shipments in Navisphere, ensuring accurate data
• Coordinate and problem-solve on complex consolidations
• Coach and train others
• Ensure a high-level of data integrity within the shipments

Facilitate Relationships:

• Communicate clearly, timely, and effectively with CHR offices, Agents, and Outside Vendors
• Act as a key contact and subject matter expert
• Promote a positive working relationship for all team members
• Act as a resource and expert to the department, branch, and network on consolidation requirements & process initiatives
• Monitor consolidation trends and its impact to our processes and operations

Other Activities:

• Ensure SOPs are maintained and adhered to
• Make recommendations to improve or implement technology solutions to recognize efficiencies and improve net revenue
• Other duties or responsibilities as assigned according to the team and/or country specific requirements

QUALIFICATIONS

Required:

• High school diploma or GED
• Minimum 3-5 years of Global Forwarding industry experience
• Advanced proficiency in Microsoft Office Suite of programs

Preferred:

• Associate's or bachelor's degree from an accredited college or university
• Knowledge or coursework in Supply Chain, Logistics, or International Business
• Strong prioritization, multi-tasking skills, and high level of flexibility as priorities and needs change daily
• Critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs
• High level of attention to detail
• Ability to work in a fast-paced and deadline-driven office environment
• Proactive, ambitious, hardworking, and analytical mindset
• Values a diverse and inclusive work environment

Equal Opportunity and Affirmative Action Employer

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We're committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Affirmative Action Employer/EOE/M/F/Disabled/Veteran

Benefits

About C.H. Robinson

From the produce you buy, to the water you drink, C.H. Robinson delivers products to people all around the globe. We are one of the world's largest 3rd party logistic providers. Join our diverse team to innovate, solve problems, have fun and thrive.

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