Sr. Project Manager - Phoenix, AZ.
Lumen

The Role

Provide oversight and direction for the State of Arizona program and manage cross organizational integration projects.  Acts as the customer single point of contact for the installation / construction of voice, data, wireless and VOIP network projects. Understands project goals and objectives as it relates to customer’s business strategies and long-term needs. Deliverables include project assessment, team formation, schedule preparation, status / jeopardy reports, risk analysis, project status reports, and post implementation analysis. Accountable for overall project completion.

The Main Responsibilities

• Develop, plan and manage implementation of activities for highly complex projects/programs for external/internal customers.
• Accountable for timely project completion and delivery.
• Analyzes work plans and schedules.
• Responsible for resource requirements/allocation.
• Develops project progress and status reports.
• Coordinate and facilitate project meetings. 
• Develop and distribute timely meeting minutes, to include track/manage action items and verify they are incorporated into the program schedule and that deliverables are met on time.
• Assess/Manage risk, impacts and potential alternatives and escalate as required to the appropriate level of management.
• Set program objectives and establish clear measures to successfully define and meet project deliverables and timelines.  Utilize the change control process to track schedule changes.
• Holds regular project meetings to keep all parties updated on project status and progress  
   

What We Look For in a Candidate

Minimum:

• Bachelor’s Degree and 3+ years of related experience
• Implementation experience with more than one of the following technologies: DWDM, Transport/Waves, MPLS, Managed Services, Voice (PRI, SIP, Porting, etc.), Security, SD WAN, Managed Enterprise Services, Meraki.
• Self-motivated, able to manage and prioritize multiple tasks, projects, and clients in parallel in a time sensitive environment.
• Ability to communicate effectively, strong customer communication skills are a requirement
• Ability to deal with remote client relations through phone, email & online sources in order to enhance the Partner experience.
• Basic telecommunications technical knowledge required
• Demonstrated ability to use and apply Business Acumen.
• Working knowledge of Microsoft Office Suite
• Ability to work effectively in cross-functional teams such as Sales, Marketing, Engineering, Finance, Product, Operations and Support.
• Ability to quickly understand technical aspects of product/service, both from a functionality perspective but also from an operations/set up perspective and be able to articulate it to a less technical audience.

Preferred:

• CAPM or PMP Certification
• 4+ years in project management experience

What to Expect Next