Sr Software Engineer
West Corporation

Job Info

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For this opening we will consider candidates from the following locations: Boston,MA,United States | Toronto,ON,Canada

Day to day responsibilities of the role include, but are not limited to:

• Collaborate with Dev, QA, and DevOps teams and complete work as assigned for the Company's products
• Using Terraform, work in our Cloud environments (services offered from AWS and GCP) and infrastructure services (EC2, serverless services, S3, etc services offered by AWS) to build and manage the Company infrastructure
• Very good at troubleshooting issues by reviewing information at hand, developing detailed implementation plans with automation and test details, and mentoring team members
• Pro-active communication of technical problems and needs
• Follow and improve our vulnerability and compliance process for Operating Systems and cloud environments
• Join team daily stand up meetings and collaborate with peers and teams within the organization
• Create and improve our Ansible playbooks
• Setup and provide support for logging and monitoring our infrastructure in the cloud
• Maintain, expand and improve existing Continuous Integration, testing and deployment of web applications and services.
• Ensuring the highest possible availability of live systems under your remit, including willingness to work out-of-hours in urgent circumstances
• Be on a rotational on-call schedule
• Adhering to company software standards and enforcing company security standards
• Perform other duties as assigned by a supervisor or team lead depending on severity and business needs

Qualifications

Education

• Bachelor's degree in Computer Science, MIS, or a related field required, however equivalent work experience in a similar position may be substituted for educational requirements
• Industry relevant certifications are highly desired, but not required

Experience

• 7+ years systems engineering/systems administration experience
• 3+ years working with cloud-based technologies
• Prior experience in an Agile (Scrum/Kanban) environment
• Prior experience with Version Control Systems (Git and GitHub Enterprise)

Technical Skills

• Infrastructure as Code (Terraform)
• AWS and GCP Cloud Infrastructure (EC2, VPC, Route53, ELB/ALB, Terraform, S3, Lambda, DynamoDB or similar tools)
• Operations (CloudWatch Logs, New Relic, Elasticsearch or ELK stack, Splunk Enterprise or similar tools)
• Continuous Integration and Deployment (Git, Jenkins, Docker or similar tools)

ABOUT US

Connecting people with each other and the right information is mission critical. Intrado develops innovative cloud-based technology to make it easier, more effective and more efficient to make the right connections. Our solutions put people in sync with each other and the right information, so they gain the insight needed to reach better decisions on the issues that matter most. We do it with a laser focus on reliability.

Intrado is a leading provider of technology-driven, communication services, serving Fortune 1000 companies and other clients in a variety of industries, including telecommunications, retail, financial services, public safety, technology and healthcare. For more than 30 years, we have been leading the way in hosted and cloud-based solutions.

Our solutions connect people with each other and the information needed to gain insights for better decisions on the issues that matter most - Information to Insight.

Intrado has sales and/or operations in the United States, Canada, Europe, the Middle East, Asia Pacific, Latin and South America and is an Equal Opportunity Employer - Veterans/Disabled and Other Protected Categories. Intrado welcomes and encourages applications of individuals with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

ABOUT THE TEAM

Intrado Digital Media is proud to power mission critical communications and provides customers with everything they need to communicate with 4 key audiences: Employees, Customers, Investors and the media. Some of our popular solutions include marketing webinars, webcasting, virtual events, product launches, press release distribution, employee town halls, investor days audio, video and web conferencing.

Intrado's Digital Media solutions are proven to help reduce costs, attract new customers and keep our current customers loyal for life. We place a lot of value in giving our clients the solutions and support they need to operate efficiently and successfully. This same desire we use to set our customers up for success applies to our employees as well. Intrado is committed to helping our employees and their families maintain a healthy work/life balance, to build a financially secure future. Self-development and learning are key with all our global employees having access to our internal learning and development university DevelopU for career and skills enhancement.

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