At YETI, we believe that time spent outdoors matters more than ever and our gear can make that time extraordinary. When you work here, you'll have the opportunity to create exceptional, meaningful work and problem solve with innovative team members by your side. Together, you'll help our customers get the high-quality gear they need to make the most of their adventures. We are BUILT FOR THE WILD™.
YETI is actively seeking a Store Experience Guide to join our 3rd California store opening in early August in San Jose. You have a customer first mindset, and thrive in fast-paced, ever-changing entrepreneurial environments. You will be promoting and supporting a culture that delivers a "wow" factor level of customer experience through genuine and engaging interactions and maintaining an extraordinary level of visual excellence. You represent the YETI brand by upholding our core values and always going the extra mile for customers and teammates. You are passionate about helping customers find the right YETI product that fits their pursuits.
Position Type: Onsite
Report to Store Experience Leader
Represent the YETI brand by authentically engaging each customer and their individual needs
Become a brand and product expert in everything YETI to better serve customers
Exceptionally execute all visual merchandise direction each day
Ensure any store supply or product needs are fulfilled throughout the day
Provide a premium checkout experience using POS and/or mobile POS system
Support a safe and secure working environment
Execute required store cleaning responsibilities
Be positive and supportive to all members of the YETI team
Additional duties as assigned
Qualifications and Attributes:
High school diploma required
At least 1 year of customer service experience
Previous experience working in a customer facing retail position preferred but not required
Exceptional interpersonal skills founded on an authentic ability to deliver strong customer service
Awareness and ability to adapt to current technology and best practices in retail digital marketing
Ability to accurately complete POS and mobile POS transactions
Available to work a flexible schedule including weekends, evenings, and holidays
Must be at least 18 years of age
Operate office equipment and technology (i.e., computers, phones, copier, etc.)
Standing required for entire work shift
Bend, lift, open, and move product up to 50 pounds as needed
Approach may vary based on role.
YETI is proud to be an Equal Opportunity Employer.
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According to the US Bureau of Labor Statistics (BLS), Employment in production occupations is projected to decline 4 percent, with a loss of about 423,200 jobs from 2019 to 2029. Technological advancements are expected to continue to replace many of the manufacturing workers that make up a large share of the production occupations. Fewer workers are expected to be needed in the manufacturing sector as many processes have become computer-controlled.
According to BLS, the median annual wage for production occupations was $37,440 in May 2020, which was lower than the median annual wage for all occupations of $41,950.
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