Strategic Solutions Analyst
Waystar, Inc

Atlanta, Georgia

Posted in IT

Job Info

The Strategic Solutions Analyst will act as a liaison between Waystar and our most strategic clients and partners. This is accomplished by handling inbound inquiries by phone and email, as well as conducting proactive analysis of assigned clients and partners. The Strategic Solutions Analyst understands the importance of professionalism when working with high profile clients and partners and can prioritize in order to complete tasks with the needed sense of urgency.

What you'll be doing:

  • Provides analytical support through the analysis and interpretation of data
  • Provides overall support needs for defined set of strategic clients and partners
  • Serves as an escalated point of contact for defined set of strategic clients and partners
  • Provides analytical support for multiple projects simultaneously, establishes timelines, and coordinates with internal and external resources
  • Builds positive, long lasting, rapport with defined set of strategic clients and partners
  • Provides industry or company knowledge and expertise as appropriate
  • Identifies opportunities for improvement as it relates to how strategic clients and partners use Waystar solutions; consults on Waystar best practices
  • Works cross-functionally to achieve long term solutions to strategic client and partner issues or requests.
  • Sometimes travels onsite to visit assigned strategic clients and partners
  • Provides ongoing training to the defined set of strategic clients and partners on Waystar solutions and educates on available resources
  • Acts as pro-team member and SME (Subject Matter Expert) for Waystar products and applications
  • Leads strategic client and partner conference calls related to open case reports, training needs, complex account customizations and/or escalated issues
  • Strives to meet and exceed Service Level Agreements between Waystar and strategic clients and partners
  • Develops, prepares and analyzes reports for management review, and presents to various levels of management
  • Performs miscellaneous job-related duties as assigned by Client Success leadership

What we're looking for:
  • Bachelor's Degree is preferred
  • Client Centric - Always puts the needs of the client first. Understands how to operate and communicate from the perspective of the client. Makes business and personnel decisions based on the clients perspective.
  • Accountability - Takes ownership to meet and exceed stretch goals. Strong work ethic. Tenacious. Makes and keeps commitments. Admits when mistakes are made and learns from them.
  • Team Player - Works with others towards a common purpose/goal. Creates strong alliances with clients and fellow employees.

Waystarprovides cloud-based technology that simplifies and unifies healthcare payments.Together, our technology, data and client support streamline workflows and improve financials for our clients, so that they can focus on their patients. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic and fun.

Waystar products have won Best in KLAS® or Category Leader every year since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visitwaystar.comor follow@Waystaron Twitter.

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