Strozier Service Desk & Scheduling Supervisor, FSU Libraries
Florida State University

Job Info

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Job Title: Strozier Service Desk & Scheduling Supervisor, FSU Libraries
Location: Tallahassee, FL
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 57255
Department

FSU Libraries - Access Services & Delivery (ASD)

Responsibilities

• Responsible for maintaining staffing levels for Strozier's main Scholar Support Desk, which includes, but is not limited to: interviewing and hiring part-time staff; creating, updating, and disseminating the weekly Scholar Support Desk schedule and updates through the weekly newsletter; and training, scheduling, approving time sheets and supervising part-time staff.
• Maintains and leverages expert knowledge of all HR policies, procedures, and workflows for hiring and onboarding OPS and Federal Work Study staff for FSU Libraries.
• Assists the Strozier Course Reserves Supervisor with processing of Course Reserves Requests; communicating order status with faculty, subject librarians, and staff; preparing stat reports for ASD & FSU Libraries' leadership; working with outreach; and assisting with policies and procedures for Course Reserves.
• Processes ASD's suite of library materials services including, but not limited to: Library Material Requests, Library Express Delivery, Curbside Pick Up, and Course Reserves.
• Assists the Access Services & Reserves Collections Manager in creating policies and procedures for circulating materials and improving scholar experience at the Scholar Support Desk.
• Troubleshoots basic circulation issues including locating materials and providing general information about library services to patrons.
• Participates in other Research & Learning Services and/or FSU Libraries promotional activities. Performs other duties as assigned.
• Assists with maintaining the training materials and handbooks for their area: Scholar Support Desk handbook, Supervisors Handbook, Course Reserve Manual, etc.

Qualifications

Bachelor's degree and one year of experience; or high school diploma/equivalent and experience equal to five years. (Note: post-high school education can substitute for experience at the equivalent rate.)

Preferred Qualifications

• Experience working or conducting research in a library setting.
• Ability to demonstrate effective customer service skills.
• Ability to communicate effectively verbally and in writing.
• Ability to prioritize, organize and perform multiple work assignments simultaneously.
• Ability to understand and follow written and oral instructions.
• Ability to interpret and apply related federal, state, and local laws, ordinances, rules and regulations.
• Ability to maintain accurate records and retrieve files from active or archive sources. Basic filing practices to include numeric and alphabetic systems.
• Knowledge of applicable computer applications and basic computer functions.
• Knowledge of office practices, procedures, and etiquette.
• Experience supervising and training employees.

Contact Info

Access Services & Reserve Collections Manager - Eleanor Cleveland

ecleveland@fsu.edu

University Information

One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research, encourages creativity, and embraces diversity. At FSU, there's the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow's news!

Learn more about our university and campuses.

Anticipated Salary Range

Starting Salary $34,520: commensurate with education and experience.

FSU Total Rewards

FSU offers a robust Total Rewards package. Visit our website to learn more about our Compensation, Benefits, Wellness, Recognition, and Employee Development programs.

Use our interactive tool to calculate Total Compensation options based on potential salary, benefits and retirement contributions, earned leave, and other employment-related perks.

How To Apply

If qualified and interested in a specific job opening as advertised, apply to Florida State University at https://jobs.fsu.edu. If you are a current FSU employee, apply via myFSU > Self Service.

Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.

Veterans' Preference

Certain service members and veterans, and the spouses and family members of such service members and veterans, receive preference and priority, and certain service members may be eligible to receive waivers for post secondary educational requirements, in employment by the state and its political subdivisions and are encouraged to apply for the positions being filled. Veterans' Preference applies to University Support Personnel System (USPS) positions only.

IMPORTANT: To claim Veterans' Preference, select "yes" to the question on the application questionnaire and upload a DD-214 (or equivalent), the Veterans' Preference Certification form, and other documentation if applicable with your online application before midnight of the position closing date.

Click the links for eligibility information and required documentation, or call FSU Human Resources at (850) 644-6034.

Considerations

This is an USPS (University Support Personnel System) position.

This position requires successful completion of a criminal history background check.

Schedule: Sunday - Thursday, 3:00 p.m. - 12:00 a.m.

This position is being readvertised. Previous applicants need not reapply.

Equal Employment Opportunity

An Equal Opportunity/Access/Affirmative Action/Pro Disabled & Veteran Employer.

FSU's Equal Opportunity Statement can be accessed at: https://hr.fsu.edu/sites/g/files/upcbnu2186/files/PDF/Publications/diversity/EEO_Statement.pdf.

This job has expired.