Student Services Officer
Stanford University

Job Info

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Student Services Officer🔍School of Engineering, Stanford, California, United States📁Student Services📅Feb 15, 2024 Post Date📅102278 Requisition #The School of Engineering
Stanford Engineering has been at the forefront of innovation for nearly a century, creating pivotal technologies that have transformed the worlds of information technology, communications, health care, energy, business, and beyond. Our faculty and students are creative risk-takers who pursue excellence across a breadth of disciplines. Our alumni include some of the world's most successful leaders in technology and business. Our staff are critical to enabling Stanford Engineering to accomplish its mission: seeking solutions to some of the world's most urgent challenges and educating leaders who will make the world a better place through the power of engineering principles, techniques, and systems.The Department of Materials Science and Engineering seeks a dynamic and student-focused individual to join our team as a Student Services Officer. In this role, you will play a critical part in supporting the academic and personal success of our undergraduates, graduate students, and postdoctoral scholars. Collaborating closely with faculty, staff, and various campus partners, you will provide services, guidance, resources, and advocacy to ensure that our students thrive. You will serve as a trusted advisor, assisting students in navigating the complexities of academic planning, financial aid, and opportunities at Stanford. You will also support the Department's operations as a whole through program event planning, curriculum maintenance, and assistance with financial transactions. We seek to hire an exceptional candidate with the motivation, skills, and experience to make a positive impact and to maintain the department's high level of excellence. We welcome you to apply to work on our team of engaged, collaborative, diverse, and fun team members who strive to be the best! Your responsibilities include:

Oversee, review, and administer student records by analyzing data, counseling students, and providing recommendations that require interpretation and influence decisions. Make exceptions on issues of eligibility, course enrollment, and program requirements.Develop recommendations and collaborate with staff, faculty, and other offices to resolve programmatic issues within the school and across functional units (such as strategizing to ensure optimal enrollment).Provide advice to students on a range of issues, including, but not limited to, academic progress, academic program policies, career plans, accessibility, community standards, etc., to guide them in making appropriate choices and decisions.Apprise students of research, fellowship, and scholarship opportunities. Participate in related student recruitment and selection.Provide a first line of response to identify students in crisis and refer to appropriate resources, as needed.Collect and analyze data from multiple sources including student feedback, surveys, trend reports, and data analytics. Prepare and summarize reports and make recommendations to enhance offerings, such as programs and courses and to influence current processes and policies.Develop, analyze, influence and review, policies, processes, and programs by incorporating feedback and trend data learned from first-line interactions with students. Advise manager and team on policy updates as needed. Provide recommendations for implementation of changes.Identify trends, perform needs analysis, and participate in the implementation and testing of new technology.Provide oversight with the administration of financial processes such as financial reimbursements, data entry, reviewing terms and conditions regarding contracts, understanding vendor requirements, and following up and resolving issues.May develop marketing materials and strategies for program activities and outreach functions. Assist in planning and developing webinars, education fairs and other external functions.May train and supervise other staff, volunteers, student and temporary workers.*Other duties as assigned.

Education & Experience (Required):

Bachelor's degree and two years of relevant experience, or combination of education and relevant experience.

Knowledge, Skills, & Abilities (Required):

Strong written and verbal communication skills.Basic computer skills, including experience with Microsoft Office Suite.Basic analysis and problem-solving skills.Customer service skills.Relevant computer systems/technology experience.Understanding of financial transactions.Ability to learn and understand compliance with legal, financial, and university policies and external regulations.

Education & Experience (Desired):

Experience with Google Drive Applications.

Physical Requirements:

Frequently sit, perform desk-based computer tasks.Occasionally stand, walk, twist, use fine manipulation, grasp, use a telephone, write by hand, sort and file paperwork, lift, carry, push, and pull objects that weigh up to 10 pounds.

Work Standards:

Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, http://adminguide.stanford.edu

Pay Range:
The expected pay range for this position is $67,000 to $85,000 per annum.Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs.At Stanford University, base pay represents only one aspect of the comprehensive rewards package. The Cardinal at Work website (https://cardinalatwork.stanford.edu/benefits-rewards) provides detailed information on Stanford's extensive range of benefits and rewards offered to employees. Specifics about the rewards package for this position may be discussed during the hiring process.Why Stanford is for you:
Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with:

Freedom to grow. We offer career development programs, tuition reimbursement, or audit a course. Join a TedTalk, film screening, or listen to a renowned author or global leader speak.A caring culture. We provide superb retirement plans, generous time-off, and family care resources.A healthier you. Climb our rock wall, or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits.Discovery and fun. Stroll through historic sculptures, trails, and museums.Enviable resources. Enjoy free commuter programs, ridesharing incentives, discounts and more!

How to Apply:
We invite you to apply for this position by clicking on the "Apply for Job" button. To be considered, please submit a cover letter and résumé along with your online application. The cover letter should briefly describe why you believe you are a good fit for this position.The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.

Consistent with its obligations under the law, the University will provide reasonable accommodations to applicants and employees with disabilities. Applicants requiring a reasonable accommodation for any part of the application or hiring process should contact Stanford University Human Resources at stanfordelr@stanford.edu. For all other inquiries, please submit a contact form.

Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.#PLAdditional Information

• Schedule: Full-time
• Job Code: 7501
• Employee Status: Regular
• Grade: F
• Requisition ID: 102278
• Work Arrangement : Hybrid Eligible

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