Supervisor - Account Management
Holman Enterprises

Mount Laurel, New Jersey

Posted in Automotive


This job has expired.

Job Info


ARI helps companies around the world approach fleet management as an investment that drives business success. Headquartered in Mount Laurel, New Jersey, our people are united by the shared vision that fleet is much more than a collection of vehicles - it's a strategic asset for our clients. With nearly 2 million vehicles managed in North America, the UK and Europe, we help our customers build competitive advantage through business insight, data analysis, and the value of Holman Enterprises' collective automotive competencies.

Principal Purpose of Position:

  • Supports the personal and career development of all assigned employees which includes both Account Executives and Client Administrators
  • Supervises the activities of assigned employees, manages workload, monitors attendance, and conducts performance reviews
  • Interact with sales force to ensure that client service levels and expectations are maintained exceeded
  • Support the sales force by participating in meetings with prospects as a subject matter expert on our custom service solutions
  • Maintain awareness to ARI's position in the market. Also must have knowledge of our competition's strengths and weaknesses as it relates to program offerings and services
  • Support their team members in developing, proposing and implementing strategic initiatives for their clients'
  • Searches for opportunities to increase ARI business
  • Engages in heavy client interaction and resolves any conflict between clients and various ARI departments
  • Recommends process improvements to increase client efficiency
  • Supports the development and presentation of customized Business Reviews that outline the client's expenses, compliance and program utilization
  • Develops plans of action to address areas of opportunity based on industry best practices
  • Participates in the recruiting and hiring of new staff members
  • Responsible for the initial training of new hires as well as the ongoing development of their assigned team members
  • Manages and proctors departmental meetings and training sessions
  • Manages the transition of accounts and sensitive client communications
  • Promotes client retention by providing exemplary customer service at all times
  • Perform all other duties and special projects as assigned


Job Requirements:

Education and/or Training:
  • Bachelor's degree in Business Administration or equivalent business experience


Relevant Work Experience:
  • Extensive experience in customer service and a thorough understanding of the fleet management industry and manufacturers vehicles and specifications
  • Advanced Microsoft Office skills
  • Complete knowledge of ARI systems.
  • Experience in building relationships and managing dynamic teams
  • Strong supervisory skills and the ability to train and develop assigned employees.
  • Must be able to think critically at a strategic level
  • Ability to manage multiple priorities, pay close attention to detail and have follow-up skills.
  • Must have presentation and meeting management skills
  • Ability to align customer needs with ARI programs, processes and/or industry best practices.
  • Dedication to both personal and career growth
  • Action-oriented with the drive to take initiative and accountability for decision-making
  • Ability to effectively communicate, both orally and in writing, to all levels of employees and customers
  • Commitment to total customer service


Holman Enterprises provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.


This job has expired.

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