POSITION PROFILE
This position is responsible for supervising a team to resolve complex problems and to support customers cross-functionally in Order Management and Billing. Will assist in identifying the root cause of problems brought to the team by internal and external customers. Ensures issues are resolved to prevent future disputes from occurring. Accountable for department policy or procedures. Assures accurate and timely revenue for RICOH. Manage the order pipeline to support forecasting and analysis to optimize the flow of orders through the process. Trained to handle and conduct job performance counseling and will conduct this activity as needed. Works with Accounts Receivables team on collection issues and customer disputes requiring a high degree of account management. Manages all functions related to order processing, contract invoicing and customer disputes which will include contract engagements, account reconciliation and problem resolution at the highest degree of quality while ensuring customer satisfaction and reducing overall invoice correction.
JOB DUTIES AND RESPONSIBILITIES
QUALIFICATIONS (Education, Experience, and Certifications)
Typically Required:
Subscribe to job alerts and upload your resume!
*By registering with our site, you agree to our
Terms and Privacy Policy.