Support Analyst (Internal Only)
Globe Life Inc.

McKinney, Texas

Posted in Insurance
25 days ago

This job has expired.

Job Info

This position will primarily be responsible for managing a Customer Relationship Management (CRM) platform to support internal call center functions. This position will collaborate with the Business Operations Analysts as well as department management. Is responsible for a full range of activities related to data analysis, planning, development, deployment, and support of new and existing campaigns impacting multiple businesses units and business processes.

The general responsibilities and duties of this position include, but are not limited to:

  • Maintain, support, and aid in developing production databases and CRM platforms for multiple business units
  • Maintain, modify, and create new campaigns within the CRM platform
  • Track and analyze business unit trends and make appropriate recommendations that will positively impact the department in order to create new or maximize existing initiatives based on the routine reporting and data that the Analyst accesses
  • Projects - Assist in performing quality assurance and testing when implementing new processes/procedures/systems
  • Presents findings and insights to management teams
  • Routinely work on ad hoc reporting and tasks
  • Provide management with weekly status report updates
  • Communicate project progress and concerns
  • Other duties as assigned by management

This job has expired.

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