Support Specialist
ADP

Job Info

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At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.

POSITION SUMMARY:

Provides support to all ADP Regional centers. Analyzes and answers all inquires pertaining to the software, hardware and interfaces of the system.

RESPONSIBILITIES:

• CASE SUPPORT
• Provides quality phone, email and case support to all ADP Regions for the appropriate systems. Responds to case inquries and analyzes the problems to determine the appropriate sources from whom to solicit information in order to solve the problem. Inquires pertain to software, hardware and interface of the various systems. Responds tot all cases within the specified amount of time based on priority.
• PROGRAM PROBLEMS
• Identifies program problems and provides Development with a concise, but thorough outline of the problem and supporting documentation along with an incident report. This includes following each problem through to its resolution and keeping management informed. Analyzes problems and make recommendations on resolution or enhancements.
• COMMUNICATION
• Prepares and approves thorough written and verbal notification to the Regions regarding software/hardware procedures, changes, help-arounds, AWB's, PPN's, etc. Prepares information feedback to the Regions. Represents the department in all planning and program specification meetings about new designs or enhancements.
• ROLLOUT
• Prepares and/or participates in roll-outs of new features and provides on-site support as required.
• TROUBLE LOGS
• Maintains daily trouble logs via problem management system. (IRCINFO)

QUALIFICATIONS REQUIRED:

• BA/BS or equivalent in education and experience required.
• 2-3 years experience

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