Supv, Customer Experience
Panduit Corporation

Job Info

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At Panduit, we want our employees to know they are valued by empowering them to share their unique insights and perspectives which fuels innovation and helps our customers create more meaningful connections. We're looking for candidates who are curious, insightful, collaborative and committed to building a sustainable and connected world.

What We Can Offer You

Our Total Rewards Program provides competitive health and financial benefits as well as continuous opportunities to learn, grow, and develop. We are committed to offering our employees a hybrid work schedule while creating a unique and flexible work environment. Additionally, we encourage a spirit of continuous learning and promote well-rounded development as part of our commitment to help you realize your professional goals. Panduit recognizes that our employees are key to our success, and we strive to cultivate a diverse and inclusive work environment that strengthens our Company and enables every employee to reach their full potential.

• Tuition assistance to attend college or obtain an advanced degree
  
• Growth & development opportunities for promotion and stretch assignments
  
• 3 weeks paid vacation + 5 sick days + 1 volunteer day + 11 holidays
  
• 401K match (no vesting) + profit sharing
  
• Paternity leave
  
• Hybrid Work Schedule
  

What We Are Looking For

The Customer Experience Supervisor directly supervises a team of 7 Customer Experience Advocates and provides leadership and support within the department. The Supervisor ensures frictionless customer experiences are provided to all customers and that service, productivity, and quality standards are met. You will communicate directly with customer and account teams on a regular basis while coaching Customer Experience Advocates in fulfillment operations.

What You Will Do

• Guide and direct customer experience team towards achieving operational goals
  
• Ensure that customer experience team has excellent communication, problem solving and professional phone etiquette skills for achieving customer satisfaction
  
• Ensure that customer complaints are resolved in a professional manner
  
• Provide supervision and technical assistance to customer experience team to attain departmental and organizational goals
  
• Maintain in-depth working knowledge of the company's brands, systems, and processes
  
• Monitor business and process metrics to measure and manage customer service effectiveness
  

What You Will Bring

• Required Degree: Associates degree in business
  
• Preferred Degree: Bachelor's degree in business
  
• 5+ years' work-related experience
  
• 2- 5 years' management experience
  
• Familiar with Oracle, Workday, and Microsoft CRM systems
  

Panduit is known for providing a world class Customer Experience. Team members are provided extensive on the job training to fully prepare them for their role as a Customer Experience Supervisor.

We thank all those interested in joining the Panduit team; however only those that complete the online application and meet the minimum job qualifications will be considered for this role.

Panduit celebrates diversity and is committed to creating an inclusive environment for all employees.

Panduit is proud to be an Equal Opportunity Employer.

Work Shift
Day (United States of America)

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