As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.
We're focused on a people-first culture for our system's patients and our professional family. That's why we provide our employees with more ways to achieve their potential. Mass General Brigham is committed to aligning our employees' personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development-and we recognize success at every step.
Our employees use the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.
General Summary/Overview Statement
Enterprise Medical Imaging (EMI) is expanding a new service to support the development, implementation and maintenance of complex applications in support of integrating Artificial Intelligence/Machine Learning into the clinical environment; leveraging technology to improve patient care.
The EMI Infrastructure team provides 24-hour support and identifies infrastructure technologies and services as a component of the overall architecture to address clinical & research imaging goals across MGB. The infrastructure includes both internal department and MGB hosted services, virtualization, server hardware and operating systems, storage, database, image archive, and surrounding management and monitoring of those technologies. The team is responsible for the planning and implementation of the architecture, while contributing to the roadmap of imaging departments to ensure strategy and technology are aligned. This includes design, deployment and maintenance. The team is also accountable for provisioning new infrastructure, inventory management, patch management, automation, departmental collaboration, and vendor relationships.
The EMI Systems Engineer will:
Take direction from the EMI Senior Manager
Help support and maintain the MGB (Massachusetts General Brigham) development and clinical imaging infrastructure and associated research (industry & internal) labs
Work closely with a variety of MGB personnel, including, but not limited to, other IS staff, researchers, Application Analysts, subject matter experts and software developers.
Principal Duties and Responsibilities
The System Support Specialist in conjunction with the EMI infrastructure team will advise application owners and other support groups of system infrastructure issues.
Assist with planning and recommends server and storage infrastructure modifications or additional equipment/software to increase system capacities.
Analyze the results of server monitoring and recommends changes to improve performance, processing and utilization.
Respond to user's requests for direct support of applications troubleshooting - assist users to install, configure and/or script informatics tools and applications, understand and guide work and data flows for their analysis.
Linux, UNIX and Windows administration
Evolution and support of the existing complex geographically separated virtualization environment that includes much of the VMware stack and many add-on technologies for items, such as synchronous\asynchronous replication, backup, monitoring, provisioning...
Participate in 24/7/365 support for imaging systems (only Clinical Production systems)
Manage vendor technical relationships (planning, installing, and maintaining installed systems)
Develop code as necessary to enhance workflows and system supportability
Uses the MGB values to govern decisions, actions, and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.
Performs all other duties as assigned
BS in a IT program or equivalent experience in a IT healthcare environment
3+ years mix of development and management of Linux and Microsoft Servers in Hyper- and converged environments (VMware) - including demonstrable experience in configuring and supporting Linux & Windows systems
3+ years of strong scripting (MS PowerShell, BASH...)
Programming experience (Dot Net, Python, C++ or other...) a strong plus
3+ years of virtualization experience - VMware & Docker/Singularity experience desired
Experience with relational databases required
Advanced experience with MS SQL Server 2014 - 2019 strongly desired
Knowledge of columnar, time series or DB types a plus
Demonstrable experience in managing storage - from transactional to archiving - backups to disaster recovery (knowledge of tape and cloud)Demonstrable experience in converged infrastructure (Dell/EMC - vRail, vRack, AS800.... or equivalent)
Data center/operations experience
Working knowledge/experience in enterprise network technologies - a strong plus
Management tools such as Ansible, Chef, Puppet, Kickstart etc, and provisioning (as well as PXE)
Computational clusters (CPU & GPU), HPC and/or grid computing a plus
Nvidia DGX Servers and GPU's (unique data center requirements)
Scheduling systems (Slurm, Swarm, or other)
Off-prem DC operations (Azure experience a plus)
DR (Disaster Recovery) strategies for irreplaceable data
Radiology Operations and Picture Archiving and Communication Systems (PACS) a plus
Experience supporting/developing informatics systems in healthcare strongly preferred.
Ability to support other DB technologies (MySQL, InfluxDB, Etc)
Ability to work independently, and ability to multitask and prioritize work requirements with minimal supervision.
Ability to work in teams and be responsive to the project manager
Strong commitment to customer service.
Comfortable working in a dynamic environment and developing flexible solutions to meet evolving requirements-- Excellent written and verbal communication skills
Excellent interpersonal skills to effectively communicate with technical teams, cross-functional teams, and staff at all levels of the organization including both technical and non-technical personnel
Ability to successfully negotiate and collaborate with others of different skill sets, backgrounds, and levels within and external to the organization
Remote Work with the required travel to Mass General Brigham locations.
May need to work in patient care areas
Requires 24X7 responsibilities including evening, night and weekend hours as needed.
Remote access capabilities provided
Mass General Brigham is an Equal Opportunity Employer & by embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.