Systems Engineer I
Mass General Brigham(PHS)

Job Info

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About Us:

As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.

We're focused on a people-first culture for our system's patients and our professional family. That's why we provide our employees with more ways to achieve their potential. Mass General Brigham is committed to aligning our employees' personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development-and we recognize success at every step.

Our employees use the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.

General Summary/Overview Statement

We are seeking a senior-level candidate with no less than 5 years of experience in web server and application hosting technologies to work in the Web Application Platform and Development team. The team provides expert level administration of a number of technology stacks, including web based application hosting and architecture both on-premise and in the cloud via multiple web platforms, enterprise management and administration of application delivery devices and load balancing, enterprise identity and access management, enterprise log and data aggregation and analysis, and management of web API services and security. Candidate must be highly motivated, have very strong technical skills and be able to thrive in a fast paced, ever-changing environment.

Principal Duties and Responsibilities

Support of multiple and differing technologies related to application delivery, development, deployment, and analysis both on-premise and in the cloud

Confident, respectful, and responsive communicator with active listening skills, and the ability to speak to all levels of business and technology utilizing communication tools such as Microsoft Teams or Zoom, as well as email and in-person

Willingness and eagerness to learn new technology concepts and platforms with as needed guidance from peers and management

Ability to clearly document upgrades, process, configuration changes, and enhancements to enterprise wide systems and services, to both a technical and non-technical audience, following best practices and defined ITIL change management process and procedure

First-hand experience administering and configuring application runtimes on an enterprise scale across multiple geographic data centers and public/private cloud services

Administration and support of Citrix Application Delivery Controllers (ADC) and related Citrix platform technologies

Strong understanding of authentication and authorization concepts such as SAML 2.0, OpenID, OAuth, multi-factor authentication, conditional access, as well as roles based authorization

Administration and configuration of cloud infrastructure services such as Microsoft Azure, Amazon Web Services, Google Cloud

The ability to provide application and infrastructure designs that incorporate high availability, appropriate scaling, performance, and monitoring best practices for various application environments

Provide 24 hour support when needed and participate in a periodic on call rotation

Qualifications
4-year college degree required

Minimum of 5 years of technical experience in the capacity of server administrator/engineer focused on web technologies and security

Professional certifications a plus.

Skills/Abilities/Competencies Required

Must have expert knowledge of Windows operating systems and IIS

Basic experience with various Linux platforms and command line utilities

Firsthand and recent experience with data aggregation and enterprise log collection and analytics technologies, specifically Splunk Enterprise

Deployment, and administration of large quantities of Citrix Application Delivery Controller (ADC) instances for application delivery and load balancing

Expert knowledge of at least one scripting language such as PowerShell or Python. Knowledge will be required in various situations, related to both application and systems management.

Experience with identity and access management concepts and technologies, such as single sign on, multifactor authentication, and federation (SAML 2.0, OpenID/OAuth)

General experience with x.509 PKI certificate concepts, deployment, management, and renewal across multiple certificate authorities and platforms

General experience supporting or utilizing all other layers of technology, including but not limited to web services and APIs, networking concepts, DNS, firewalls, as well as database environments such as Microsoft SQL, MySQL

General knowledge and experience with directory services such as Active Directory, standalone LDAP directory services, and universal directory services

General knowledge with popular SaaS offerings such as Microsoft 365, and Okta

Experience with administration of cloud services such as Microsoft Azure, Amazon Web Services, or Google cloud

Experience with application development utilizing .NET or other development platforms is a plus

Working Conditions

Remote/Potential periodic availability to be in-office required

EEO Statement
Mass General Brigham is an Equal Opportunity Employer & by embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.

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