Systems Engineer - II
Ricoh USA

Job Info


An ITS Onboarding Customer Engineer II is responsible for the planning, testing, implementation, and documentation of small to large projects, deployments, and decommissions for new and existing clients. This position is ideal for a hands-on, well-rounded engineer who desires to be involved in all aspects of Information Technology. The position requires strong resource and time management skills for projects, systems analysis, systems design, systems implementation, and systems support. Individual will need to be self-motivated, detail and process oriented, possess strong verbal and written communication skills, and have solid problem solving/troubleshooting abilities.


* Designing, implementing, and trouble-shooting modern networks including but not limited to TCP/IP, DNS, DHCP, switches, routers, firewalls, and wireless.
* Designing, implementing, and trouble-shooting multi-site Active Directory 2012/2016/2019 environments.
* Familiarity with implementing, and troubleshooting, on premise Microsoft Exchange 2016/2019 environments.
* Designing, implementing, and troubleshooting multi-site WAN environments.
* Designing, implementing, and troubleshooting on-premises networks with multiple WAN and VLAN configurations (including but not limited to cabling, routing, routing protocols, switching, internet, and overall network architecture).
* Designing, implementing, and troubleshooting virtualization environments
* Designing, implementing, and troubleshooting backup solutions both on-site and remote
* Designing, implementing, and troubleshooting storage area networks
* Designing, Implementing, and troubleshooting Cloud solutions to include O365, M365, and Azure
* Implementation and troubleshooting of our standard management tools (i.e, Kaseya, Logic Monitor, and antivirus) for servers, network devices, and workstations
* Proven customer facing experience in a remote setting
* Other job duties as assigned

QUALIFICATIONS (Education, Experience and Certifications)

* Bachelor's degree in Information Technology or equivalent experience
* MCSE, MCSA, MCITP:Server Administrator, MCITP:Enterprise Administrator or equivalent hands on experience.
* Microsoft certification MS900 and AZ 900 or equivalent hands-on experience
* Minimum of 5 years related hands-on work experience.
* Work experience must include supporting local area network connected devices or any equivalent combination of education and experience.
* CCNA/CCNP or equivalent networking hands-on experience
* Apple computer hands-on experience
* VCP or equivalent hands-on experience


* Proficient with documentation of knowledge base articles/info
* Willingness to work evenings and weekends, or travel, on rare occasion.
* Managed Services experience is a plus
* Proficient with Microsoft Active Directory 2012/2016/2019 and Microsoft Exchange 2016/2019.
* Proficient with the Microsoft Windows operating system (Windows 10).
* Proficient with the Microsoft Office Suite of products
* Proficient with Cisco, SonicWall, Meraki, and Ubiquity router, firewall, switch, and access point configuration and management.
* Proficient with On-Premise Exchange to O365/M365 migrations
* Extensive knowledge of MPLS, BGP, and OSPF.
* Expertise in routing and switching technology and terminology as well as the OSI model and how it applies to telecommunications.
* Ability to communicate both orally and in writing internally with all levels of management, outside vendors, field techs, and customers
* Strong presentation skills
* Previous experience with Service Now, Microsoft CRM, or other customer relationship management tools, a strong plus
* Has a good technical understanding related to, but not limited to:
o Hardware & Microsoft Operating Systems build and configuration.
o Networking (LAN)
o Telephony (VoIP)
o Mobile telephony (Apple iOS, Windows and Android)
o Remote Management Tools (remote fix, remote deployment) - as appropriate

Visa Sponsorship is not offered for this position.

Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled.

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