SYSTEMS SUPPORT ASSOCIATE
West Corporation

Job Info

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For this opening we will consider candidates from the following locations: PLYMOUTH MEETING,PA,US |

This position does require being onsite.

Position Overview

As a Systems Support Associate, you will be responsible for providing in front line support for Health Advocate's desktop, telecommunications and systems infrastructure. The continued success of Health Advocate employees depend on expert and timely support.



Essential Job Functions

• Manage resolution of inbound technical support calls, email, and web based support requests quickly, professionally and efficiently
• Handle resolution of multiple issues on a given day
• Troubleshoot desktop, phone and call center application issues
• Setup new PCs including systems configuration and application installs
• Work in a fast paced environment
• Provide back up for department leads

Requirements

• 
  Excellent troubleshooting skills
  

• Excellent communication and interpersonal skills
• Windows XP and Vista experience a plus
• MS Office experience a plus
• Networking knowledge a plus
• Desire and ability to learn
• Ability to work independently and be a strong team player
• Strong time management, organizational and technical skills
• Ability to lift and move computer equipment (up to 40 lbs.)
• Prior systems support experience a plus

This job has expired.