Technical Customer Manager - Fixed Structures, Renewables and Ocean Structures (Americas)
DNV GL USA, INC.

Oakland, California

Posted in Health and Safety


This job has expired.

Job Info


Local Unit & Position Description

Product Line Renewables & Ocean Structures builds and distributes engineering software. Our mission is to "empower the world's professionals to accelerate the energy transition, and sustainable use of the ocean", and we aim "to be the most trusted engineering and digitalization partner, bringing value through our customer experience focus". Our portfolio of software products includes a combination of successful industry favorites like Sesam, Bladed, and Nauticus Machinery, and new products aiming for hypergrowth WindFarmer and SolarFarmer.

Our Product Line is part of the DNV - Digital Solutions business area, built up of functional teams across a collaborative organization structure. The Renewables & Ocean Structures product line includes a product Centre where software is developed, a product management team, sales regions and a marketing and communications team. This technically focused Sales support role will report to the Head of Regional Sales, as part of the regional commercial team.

The Technical Customer Manager will work with both Account Managers and the Business Development team, being a highly visible client facing position, taking the technical lead, from early-stage client interaction, contract closing and through to the onboarding process, with the main focus being on the highly active Americas offshore wind sector.An engineering background will be essential for this role; however, a natural commercial aptitude will also be required to ensure the value is always at the forefront of client engagement.

A natural outgoing personally and ability to engage clients at all levels of their organization is essential, along with the willingness to travel to be sat with the client.

This role will be supported technically by the Product Line and Product Center. These knowledge centers are located globally, so ability to build these remote relationships will be essential to the success of this position. This role can be equally as suited to a graduate with a few years of experience who is looking to accelerated professionally develop, as someone with an extensive career history - the balance of technical and commercial mindset are the key traits for this position.What You'll Do

  • Work hand in hand with the commercial team, supporting the Account Management and Business Development, taking the technical lead in client discussions, also leading product demonstrations and workshops
  • Be the technical go to person within the American market for fixed structures, interacting with the global Product Center / Product Line for second line technical support
  • Be customer facing and be energized by this
  • Have / gain the high-level technical knowledge for the fixed structures products within the Renewable and Ocean
  • Structure portfolio and the associated domain background
  • Have a commercial mindset, ensuring the technical value proposition is demonstrated at all times.
  • Lead customer technical meeting, either independently or as joint meetings with commercial colleagues.
  • Attend conferences, presenting technical papers / sit on technical panels
  • Work closely with Product Marketing to provide regional market feedback, being the voice of the customer and providing constructive input into the product roadmaps
  • Support our Customer Advisory Board and be the regional conduit
Position Qualifications

What is required
  • 5+ years of Industry experience in pre-sales management (or similar customer facing technical position)
  • Bachelors Degree in Engineering related field
  • Working as part of an integrated sales team
  • Proactively build and maintain strong relationships, both externally and internally
  • Have worked in a multi-cultural technical and commercial environment
  • Courage to make qualified independent decisions and move forward
  • Solution oriented and highly proactive
  • Collaborative, both within immediate team and the wider business
  • Excellent communication skills and ability to inspire people, developing strong relationships
  • Ability to travel to where the customer is - primarily east and west coast US, occasionally LATAM
  • Strong written and verbal English communication skills
  • Pre-employment drug and background screening
What is perferred
  • Experience and domain knowledge of the renewables and/or offshore energy industries within the Americas market
  • A working knowledge of DNV Renewable and Ocean Structures software portfolio (or competitor products) would be a distinct advantage
  • A professional network within the offshore and / or wind sector
  • Portuguese & Spanish Language

**Immigration-related employment benefits, for example visa sponsorship, are not available for this position**

What We Offer
  • Generous Paid Time Off (Vacation, Company Holidays, Parental Leave, Sick, and Disability)
  • Multiple Medical, Dental, and Vision Benefit Plans to choose from
  • Spending Accounts - FSA, Dependent Care, Commuter Benefits, Company-Seeded HSA
  • 401(K) with company match
  • Company provided life insurance, short-term, and long-term disability benefits
  • Education reimbursement program
  • Employer-Paid, therapist-led, virtual care services through Talkspace
  • Flexible work schedule with hybrid/remote opportunities
**Benefits may vary based on position, tenure, location, and employee election

How We Do It

We Care, We Dare, We Share

DNV is a proud equal opportunity employer committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

For more information

https://www.eeoc.gov/sites/default/files/migrated_files/employers/eeoc_self_print_poster.pdf

DNV is committed to ensuring equal employment opportunity, including providing reasonable accommodations to individuals with a disability. US applicants with a physical or mental disability who require a reasonable accommodation for any part of the application or hiring process may contact the North America Recruitment department (hrrecruitment.northamerica@dnv.com). Information received relating to accommodations will be addressed confidentially

Read more here

Diversity at DNV

Meet our Employees

About DNV

Careers in DNV

Please visit our website at www.dnv.com

Company & Business Area Description

DNV is the independent expert in assurance and risk management, operating in more than 100 countries. Through our broad experience and deep expertise we advance safety and sustainable performance, set industry benchmarks, and inspire and invent solutions.

We are a world-leading provider of digital solutions and software applications with focus on the energy, maritime and healthcare markets. Our solutions are used worldwide to manage risk and performance for wind turbines, electric grids, pipelines, processing plants, offshore structures, ships, and more. Supported by our domain knowledge and Veracity assurance platform, we enable companies to digitize and manage business critical activities in a sustainable, cost-efficient, safe and secure way.


This job has expired.

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