Technical Customer Service Representative
GFL Industries

Job Info

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The Technical Customer Service Representative is primarily responsible to ensure excellence in providing technical support for Hazardous and Non-Hazardous Waste Management Services while maintaining and strengthening positive relationships with customers, contractors and GFL Support Staff. Other duties will evolve with capacity Requirements: and the flow and growth of our business. The position requires that the incumbent be capable of managing and responding to variable expectations.

Key Responsibilities:

• Develop and strengthen relationships with customers, (sub) contractors and GFL Personnel
• Working closely and collaboratively with the Sales and Operation teams to assist in preparation of proper documentation including waste profiles, manifests and associated documents.
• Assist in preparation of Customer Quotes and CSA in GFL operating systems
• Adapt to changing project and customer circumstances by developing workable and cost-effective contingency plans that respect overall project guidelines and contribute to planned outcomes..
• Troubleshooting, problem solving, and effective communication are key success factors in sustaining relationships within the project work environment.
• Actively contribute as required to ensure that projects maintain forward momentum. This will require a high degree of hands-on versatility with the ability to supervise work and operate equipment at job sites, consult with customers and execute contingency plans in a timely manner, and secure replacement or additional resources on jobs.
• As capacity and business flow may dictate, assist Operations or other departments within the business through support with project management, quality control or process audits, or additional related and complementary duties.
• Follow all established organizational policies and procedures.
• Support the vision and values of the organization.
• Promote and participate in a work environment free of workplace harassment and violence.
• Perform work in a safe manner, so as not to endanger oneself or others.
• Reporting workplace hazards, accidents or other occurrences that may pose a risk to the organization or the safety of oneself or others.
• Participate in team/staff meetings when required.
• Work in a manner that preserves confidentiality and minimizes risk.
• Perform other duties as assigned.

We thank you for your interest. Only those selected for an interview will be contacted.

GFL Environmental is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply. We seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences. GFL will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

This job has expired.