Technical Engagement Network Lab Manager
Kforce Inc.
Job Info
RESPONSIBILITIES:
Kforce has a client in Sterling, VA that is seeking a Technical Engagement Network Lab Manager.Responsibilities:- Applying advanced analytical skills and technical resources at the tactical levels and implementing infrastructure solutions supporting command decision making and execution of mission requirements
- Support the implementation of new technologies and equipment in the lab environment
- Assesses network topology and device configurations identifying critical security concerns and providing security best practice recommendations
- Advises and provides insight on development of lab standard operating procedures (SOPs) and policies
- Provide support for Virtual Private Network (VPN) or Virtual Desktop Infrastructure (e.g., Citrix) to users
- Provide support for MacOS and iOS to users
- Provide troubleshooting and triaging assistance for basic to intermediate technical challenges and user issues
- Monitor and respond to users on IT helpdesk channels and phone lines
- Assist in the management of user accounts and resetting credentials
- Maintain and operate customer SAN NetApp data storage area and capabilities using shell and NetApp ONTAP following customer direction and guidance
- Performing implementation of granular access control, and monitor systems for acceptable performance and user accessibility, establish back-ups, and monitor systems security
- Troubleshoot and resolve complex storage problems across the enterprise related to storage and replication strategies across local and wide area networks
- Monitor channels for storage-related network and system issues and remediate them as they occur
REQUIREMENTS:
- 2+ years of directly relevant experience in IT Helpdesk support
- 2+ years of MacOS and iOS experience
- Must be able to work collaboratively across physical locations
- Visa sponsorship is not available for this position
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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