Technical Manager
SGS North America Inc.

Job Info

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Company Description

SGS is the global leader and innovator in inspection, verification, testing and certification services. Founded in 1878, SGS is recognized as the global benchmark in quality and integrity. With over 97,000 employees in 130 countries and operating a network of more than 2,400 offices and laboratories, we provide services to almost every industry by assuring quality and safety of products and services.

Trusted all over the world, SGS is a market leader because we put 100% passion, pride and innovation into everything we do. We encourage new ideas. We welcome people who challenge the way we do things. And we will be 100% committed to helping you reach your full potential.

Job Description

The Technical Manager is responsible for continuous technical improvement to ensure that new and existing methodologies are meeting the market requirements through routine review and development of existing procedures to improve the quality, efficiency and productivity.

• Duties and Responsibilities% Time Develop and validate methods, work instructions, & training for laboratory personnel.
• Provides technical interpretation of client requirements at an expert level.
• Researches and independently develops solutions for non-routine inquiries.
• Assists as necessary in the preparation of price quotations, project proposals and tender documents in a timely fashion that meets deadlines for non-routine inquires.
• Works with department supervisors to continuously improve lab technical capabilities and services.
• Approves or performs method modification, development and validation.
• Provides technical direction to client services.
• Provide leadership and training to laboratory personnel to continuously improve quality control, quality assurance, laboratory services and customer satisfaction.
• Liaises with the Operations Manager, Laboratory Supervisors, and Client Services in response to complaints involving technical aspects including non-conformances, as well as participate in internal audits.
• Technical Managers may report opinions, interpretations, evaluate and approve data for release in the final report to the customer.
• May be required to provide technical presentations to clients.
• Operates to the highest standards of ethics, in accordance with the SGS standards of ethics and Integrity.
• May be assigned special or related ad hoc projects from time-to-time within the company.
• To provide mentorship to Laboratory Personnel.
• To provide technical guidance and support to the Management team as required for problems relating to current analytical methods.
• Facilitate the assurance that quality standards are being used and the most effective methods are being carried out for the analysis.
• From literature research and ongoing training, to work with the Management Team in staying updated on any changes in technology and methodology that may affect the business interests of the company.
• To direct technical investigation to resolve client complaints where necessary.
• To evaluate new equipment and efficiency gains of any new method development.
• Actively participates in training and development opportunities.
• Follows all company health, safety and environmental policies.
• Develops current approved methods, SOP's, work Instructions and QA/QC protocols.
• Makes necessary decisions related to their levels of skill and knowledge, collaborating with the Management team.
• Works closely with Quality Control Coordinator to identify errors in work and processes and assists with the corrective action.

Qualifications

• University degree in a Science related program with a strong preference in Environmental Services or a related field is required. Required
• Minimum 10 years experience in a environmental laboratory environment. Required

This job has expired.