Technical Operations Manager
Roth Staffing Companies

Job Info

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Position Title: Technical Operations Manager
Location: Onsite daily in Costa Mesa
Industry requirement: MSP (Managed Service Provider) or similar service-oriented company



Partnered with a client who is a local Managed Service Provider (MSP) delivering exceptional solutions to small and medium sized clients. They pride themselves on their commitment to excellence and strive to exceed the clients' expectations every day. As they continue to grow, they are seeking a talented Technical Operations Manager to join the team and play a key role in driving operational efficiency and effectiveness.

Job Description:

As a Technical Operations Manager, you will be responsible for overseeing day-to-day operations and ensuring smooth functioning across various departments. While not requiring extensive technical expertise, this role demands a strong ability to connect the dots, provide oversight, and ensure that all operational aspects, from Help Desk support to project management and operations, are running seamlessly.

Responsibilities:

• Provide direction and guidance to the Help Desk team, ensuring that tickets are handled promptly and efficiently. Willing and capable of rolling up sleeves to help in L2/3 escalation, when needed.
• Manage purchasing activities, including procurement of necessary resources and materials.
• Take the lead on project management, including overseeing onboarding projects and ensuring that milestones are met on time.
• Conduct weekly meetings to review project status, report on milestones, and address any issues or concerns.
• Facilitate client meetings to gather feedback and ensure alignment with project objectives.
• Collaborate with the CEO and other stakeholders to fill operational gaps and optimize business processes.

Requirements:

• Bachelor's degree or related experience.
• 4+ years of experience in help desk management, ideally in a Managed Services Provider (MSP) or similar service-oriented company.
• Strong organizational and leadership skills, with the ability to manage multiple priorities effectively.
• Excellent communication and interpersonal skills, with the ability to work collaboratively across teams.
• Proficiency in project management.
• This is a unique opportunity for a motivated individual to make a significant impact on the operational success of our company. If you are a technical help desk manager who is proactive problem-solver with a passion for driving excellence, with a desire to grow into an Operations Manager, we encourage you to apply.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

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