Technical Resource Specialist (Temporary)
West Corporation

Joplin, Missouri

Posted in Telecommunications


This job has expired.

Job Info


For this opening we will consider candidates from the following locations: Joplin,MO,United States | Mobile,AL,United States

Intrado's Life & Safety division is responsible for some critical parts of our everyday life. Our solutions are responsible for everything that happens after a 9-1-1 call is placed - call routing, delivery, location determination and data management. Whether you call from a landline, cell phone or text 9-1-1, we make sure first responders get the right information at the right time so they can save lives.

Intrado also provides notifications to the utilities, healthcare and educational sectors. Our platform provides multi-modal communications that meet an individual's contact preference and routes over 4 billion notifications each year. At the end of the day, Intrado believes that keeping people in our communities safe, connected, and healthy is a top priority.

Intrado is looking to hire a Temporary Technical Resource Specialist to join our Education team with the potential to move into a full time permanent position. The temporary assignment expected duration is from August 2021 to December 2021.

Intrado Corporation is the trusted provider of SchoolMessenger solutions. Thousands of schools and other educational institutions in all 50 U.S. states and Canada depend on SchoolMessenger products and services for community engagement in multiple languages and on any device. From notifications and websites to custom mobile apps and social media, school leaders have relied on the SchoolMessenger platform since 1999.

Essential Duties:

  • Responsible for supporting client notification applications
  • Resolve technical issues within established timelines in adherence to corporate and departmental policies and procedures
  • Serve as direct client contact/ interface on notification technical support issues for notification products and services
  • Use problem solving and troubleshooting skills to effectively resolve issues, including ownership of client communications


Education:
  • Associates degree from an accredited college or university in Business Administration,
    Computer Science, Communications, or related field required.
  • Equivalent work experience may be substituted for educational experience.
  • Bachelor's degree from an accredited college or university in Business, Computer Science, Communications, or related field preferred


Experience:
  • 2+ years customer service experience in a business to business environment or technical support experience required
  • 1-year of notifications systems or internal notification systems experience preferred
  • 1-year experience working in the healthcare or technical industries preferred.
  • Basic knowledge of Microsoft Word, Excel and PowerPoint preferred.


Compensation:
  • Hiring pay rate starts at $15.00 an hour and will be dependent on experience, education, skills, and abilities of the applicant. This position is eligible for premium pay.

ABOUT US

Connecting people with each other and the right information is mission critical. Intrado develops innovative cloud-based technology to make it easier, more effective and more efficient to make the right connections. Our solutions put people in sync with each other and the right information, so they gain the insight needed to reach better decisions on the issues that matter most. We do it with a laser focus on reliability.

Intrado is a leading provider of technology-driven, communication services, serving Fortune 1000 companies and other clients in a variety of industries, including telecommunications, retail, financial services, public safety, technology and healthcare. For more than 30 years, we have been leading the way in hosted and cloud-based solutions.

Our solutions connect people with each other and the information needed to gain insights for better decisions on the issues that matter most - Information to Insight.

Intrado has sales and/or operations in the United States, Canada, Europe, the Middle East, Asia Pacific, Latin and South America and is an Equal Opportunity Employer - Veterans/Disabled and Other Protected Categories. Intrado welcomes and encourages applications of individuals with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

ABOUT THE TEAM

Intrado's Life & Safety division is responsible for some critical parts of our everyday life. Our solutions are responsible for everything that happens after a 9-1-1 call is placed - call routing, delivery, location determination and data management. Whether you call from a landline, cell phone or text 9-1-1, we make sure first responders get the right information at the right time so they can save lives.

Intrado also provides notifications to the utilities, healthcare and educational sectors. Our platform provides multi-modal communications that meet an individual's contact preference and routes over 4 billion notifications each year. At the end of the day, Intrado believes that keeping people in our communities safe, connected and healthy is a top priority.


This job has expired.

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