Technical Support Engineer
The Judge Group Inc.

Job Info

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Location: REMOTE
Salary: $20.00 USD Hourly - $28.00 USD Hourly
Description: Our client is currently seeking a Technical Support Engineer

The role is Remote and is 3rd shift (9:30 pm ET to 6:00 pm ET)

This job will have the following responsibilities:

• provide Tier 2 level support, following established processes and procedures, to assist the customer with issue resolution for various network devices which will include opening TAC cases and monitoring their success to resolution for various OEM's including Cisco, Juniper, and Cradlepoint.
• It is also preferred if you have experience with MACD (Moves, Add, Changes, and Deletes) for the following:
• Cx and/or UC Voice technology applicable to customer MACDs (Cisco, Genesys, Microsoft, SBC's etc.).
• Understanding of VoIP and Network components associated with Cx and UC Voice Platforms.
  

Qualifications & Requirements:

• Corporate Service Desk experience supporting both hardware and software from various Original Equipment Manufacturers (OEM).
• Must be flexible to take on new work assignments often with varied technical and customer support responsibilities
• Must be able to work various schedules to support 24x7x365 customer commitments
  

Contact: ckirmse@judge.com

This job and many more are available through The Judge Group. Find us on the web at www.judge.com

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