A 2nd Line Service Delivery Support Specialist is responsible for providing 1st and 2nd level technical support for employees within the Risk Solutions Group - Data Services division of RELX, with their use of Windows, Mac, and mobile devices. The employees being assisted may be based in an office, home based, or in various time zones around the world, with the majority being in the US.
This individual will work full-time, Monday to Friday, on a regular schedule (8AM to 5PM CST and 1 hour lunch break) from Evanston, IL office and will join a mostly remote 6 member US-based Service Delivery team. This individual will report to the Service Delivery Support Team Lead, who is based in Portland, Oregon.
Key Responsibilities:
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