Telemedicine Customer Service Agent
Accolade

Job Info

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About Accolade
Accolade (Nasdaq: ACCD) provides millions of people and their families with an exceptional healthcare experience that is personal, data driven and value based to help every person live their healthiest life. Accolade solutions combine virtual primary care, mental health support and expert medical opinion services with intelligent technology and best-in-class care navigation. Accolade's Personalized Healthcare approach puts humanity back in healthcare by building relationships that connect people and their families to the right care at the right time to improve outcomes, lower costs and deliver consumer satisfaction. Accolade consistently receives consumer satisfaction ratings over 90%. For more information, visit accolade.com.

Role overview

As the Care Coordinator, you will serve as the face of the company. You will be interfacing with our
patients mostly over the phone and through email on occasion, while also providing internal coordination with our team and doctors to ensure all our patient's needs are addressed. You will be handling upwards of 80 call a day about a variety of patient inquiries.
This role sits virtually in your home office and requires an ability to maintain consistent schedule and work independently.

Candidates must have all of the following qualifications:

• We are considering full time candidates (at least 30 hrs/wk).
• Care Coordinators must be able to work at least one consistent weekend day per week
• Empathy and a passion to provide every American with more convenient and more affordable
• access to healthcare
• Exceptional interpersonal and communication skills: you are able to communicate clearly and
• respond effectively via phone, email and face-to-face
• Demonstrated commitment to exceptional service
• Able to thrive in a fast-paced environment with minimal guidance
• At least one year of experience working in the healthcare industry

Skills that'll help:

• Call Center/Receptionist experience
• Ability to manage customer de-escalations
• Familiarity working with EHRs or EMRs
• CRM experience (i.e Salesforce, Zendesk)
• Reasonable understanding of apps and how to navigate the Android and iPhone systems

Full-time employees receive the following benefits:

• Salary: $18 per hour for day/evening shift
• Free medical appointments with PlushCare
• 15 days of paid vacation (based on 40hr/work week)
• 1 week paid sick leave
• 401(k) Plan through the company
• Additional Wellbeing programs available
• Healthcare coverage for you and your family, based upon your individual elections (~85% employer paid premiums)

Benefits

• Comprehensive medical, dental, vision, life, and disability benefits, including access to Accolade Advocacy, Accolade Care, and Accolade EMO.
  
• HDHP medical plan with generous employer contributions towards an HSA
  
• 401(k) Retirement Plan with matching employer contributions
  
• Paid Time Off
  
• Generous Holiday Schedule + 5 floating holidays
  
• 18 weeks of paid parental leave
  
• Subsidized commuter benefits programs
  
• Virtual access to coaching, self-care activities, and video-based therapy and psychiatry through Ginger
  
• 1 Volunteer days per year
  
• Employee Stock Purchase Plan (ESPP) w/ employee discount
  

Our people are the Heart of Accolade

Together,we are building a great and enduring businessthat truly makes an impact. At Accolade, we are committed to building aworkplace where all can grow and thrive.We do this by living our core values:

Member Obsessed

For everything we do, we ask ourselves: Is this going to make our member's life measurably better?

Be Fearless

We think differently. We do what's never been done. We are reinventing healthcare every step of the way.

Stronger Together

We honor the differences among one another and know that our unique perspectives drive us forward.

Genuine Care

We care deeply about the human beings we work with and serve. We have each other's back.

Embrace Reality

We bring the data, tell the truth, and trust each other.

Relentless Execution

We operate with a bias for action. Take initiative, move fast & have fun.

Want to learn more about who we are and what we value? Check out our Culture Book here!

Accolade is an Equal Opportunity and Affirmative Action Employer committed to advancing an inclusive environment for all qualified applicants and employees. We provide employment opportunities, without regard, to any legally protected status in accordance with applicable laws in the US. We are committed to help ensure you have a comfortable and positive interview experience.

To review our policy around data use, visit our Accolade Privacy Policy Page. All your information will be kept confidential according to EEO guidelines.

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