The Community Outreach Manager
Volunteers of America - National Services

Job Info

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About Senior CommUnity Care of North Carolina: As a PACE Provider, Senior CommUnity Care of North Carolina helps people live independently at home with a high quality of life. Senior CommUnity Care of North Carolina and PACE provide health care in the home and community to older adults who would otherwise live in nursing homes.

The Community Outreach Manager

Objective:The Community Outreach Manager will focus on promoting and growing our PACE ministry through community contact and integrating Senior CommUnity Care as a vital member of the healthcare and long-term care network

Salary Range: $53,900-$64,100; This is a Monday-Friday position, however will work occasional weekends.

Primary Functions, Duties & Responsibilities:

• For the assigned PACE Organization site, acts as Senior CommUnity Care's Outreach representative at community events, health fairs, community meetings and activities of the PACE Organization
• Establishes our presence in the community by outreaching virtually, telephonically and in-person by creating a full calendar of outreach opportunities, securing participation in established events, and setting up and conducting our own activities
• Develops and strengthens relationships with key partners, including community-based partners, faith-based organizations, provider groups, governmental agencies and more, who also serve our existing and potential participants and other Medicaid eligible individuals
• Sets up event participation, including setting up booth/table, collateral materials, engagement interactions, and other supplies for exhibits and meetings with community
• Supports health education activities programs and campaigns in clinics, community centers, farmer's markets, and partner locations
• Assists in tracking, organizing, and ordering collateral and health education materials and giveaways
• Collects and manages outreach and event data to track effectiveness of activities and other key metrics
• Assists PACE Organization leaders in preparation of outreach activities and provides analysis on effectiveness of the events
• Directly supports local One Simple Wish Program including working with IDT to identify participants, finding sponsors to make the wish come true and appropriately publicizing events
• Analyzes enrollment and disenrollment trends in target service areas
• Performs all job duties in accordance with the compliance requirements
• Works on special projects and all other professional duties as assigned
• Participates in telephonic outreach, redirecting questions to appropriate persons, as needed
• Meets and/or exceeds department service standards

Experience and Minimum Qualifications:

• Business-to-consumer (B2C) marketing, outside sales or community outreach experience
• 2+ years of experience conducting presentations to community stakeholders and leaders
• Proficiency MS Office (Word, Excel, Power Point, Outlook, Teams)
• Ability to work core business hours, Monday - Friday, 40 hours and overtime, weeknights, and weekends, when required
• Active driver's license with access to reliable transportation that will enable travel to the community and/or sites within a designated area
• Travel up to 75% of the time within this market area
• Live in/within commutable distance to the Senior CommUnity Care Adult Day Health Center

Preferred Qualifications:

• Bachelor's or Master's degree
• Experience building and maintaining provider and community relationships
• Experience engaging with health centers and/or provider offices
• Experience working with managed care organization (MCO)
• Experience engaging with medical providers and medical staff in Medicaid outreach
• Experience working with communities of all different ethnicities, cultural backgrounds, diverse populations and/or underserved communities
• Established professional relationships with non-profits, community sources CBO's, religious/faith-based organizations FBO's in designated sales territory

EOE/M/F/Vets/Disabled

Recommended Skills

• Business To Consumer
• Health Education
• Managed Care
• Medicaid
• Metrics
• Microsoft Excel

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Job Snapshot

Employee Type
Full-Time

Location
Durham, NC

Job Type
Health Care, Other, Nonprofit - Social Services

Experience
Not Specified

Date Posted
01/11/2022

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