Trade Center Analyst
SGS North America Inc.

Miami, Florida

Posted in Consultancy


This job has expired.

Job Info


Company Description

SGS is the world's leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 89,000 employees, SGS operates a network of over 2,600 offices and laboratories around the world.

Job Description

The Export Certification Coordinator interacts with key accounts to ensure high customer satisfaction and service quality and processing of inspection requests. They serve as a liaison between SGS and clients, providing / addressing all client needs and ensuring that the Certificate of Conformity (CoC) is issued per country standards.

  • Responds to customer inquiries and resolves issues of different complexity and communicates solution or requested information to the customer.
  • Analyzes customer's service needs and refers to other service or technical departments for follow up or additional information as needed.
  • Provides updates to other internal teams on customer needs and factors that contribute to customer satisfaction.
  • Ensures SR registration and, when applicable, creates hard files with relevant documents.
  • Communicates to external parties when file is processed in Operations system.
  • Reviews accuracy and completeness of Requests for Inspections.
  • Transmits all the relevant documents related to respective contractual requirements to Certification Inspection Center for processing.
  • Requests exporters and or producers the quality and transaction documents instructed by the Certification Center.
  • When applicable, monitors inspection execution, sampling, testing, etc.
  • Generates Invoices and follows up with exporter for payment and registers the payment.
  • Contacts Inspection Center for resolution of discrepancies, requests for additional information, and follows up for missing information to ensure timeliness of approved and or corrected certificate issuance.
  • Follows up with Exporter for acceptance from importer / authorities of importing country in case of discrepancies observed during certification process.
  • Ensures that proper Certificate of Conformity (CoC) replacement procedure is followed when exporter reports Certificate of Conformity loss.
  • Complies with Quality Management System procedures as well as Business Rules, Country Instructions and other relevant instructions.
  • Prepares regular job status report and communicates to Accounting Associate.
  • Adheres to internal standards, policies and procedures.
  • Performs other duties as assigned.


Qualifications

  • Associate degree or equivalent (Required)
  • 3-5 years of experience in Import/Export business (Required)
  • Experience in SGS GIS services (Preferred)
  • MS Office Suite (Outlook, Word, Excel, PowerPoint, etc.) - Intermediate user proficiency required



This job has expired.

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